I won $5,425 on Atlantis Gold Casino on 8.28.15. I have yet to receive any money. This site only pays in $2,000 increments and does not follow their terms and conditions regarding payout timing on their site. Below is a breakdown of the time line thus far.
8.31.15 – Verification documents requested, I sent and received confirmation that they received them the same day.
9.3.15 – Notified by email that withdrawal was sent to processor for review.
9.8.15 – Notified by email that I need to reverse my withdrawal and request a new one in $2,000 increments.
9.9.15 – Notified by email that my withdrawal was approved.
9.10.15 – When asked about the schedule of the remaining 2 payouts, I was notified by email that information is set forth by the processor and they would provide it when received. (I have yet to receive this information)
9.15.15 – Withdrawal request 1 of 3 showed as processed on website under my account, the other 2 withdrawal requests still show pending.
Bottom line, I have not received any email response from the website since 9.10.15, even though I have emailed and contacted the help desk numerous times. I would like to get an update on the status of my current payout, their site claims they will provide a tracking number, no such tracking number has been provided.
Also, I was told that they would update me with the schedule of the remaining payouts, which I have yet to receive.
Please let me know when I will receive my 1st payout of $2,000 and when will the other 2 be processed and approved?
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