I played at Slots of Vegas 8/16/15 I won and requested a payout, the payout was approved on 9/1/15 I started chatting with customer service last week, on 9/14/15 and they told me my account has an issue because I won using a bonus, I don't understand what the issue is. since they deducted the bonus amount from my winnings that were approved, and I was told to email payments@casinosupportcenter.com for updates, I have not received any updates from this email address. To make matters worse, I played again at the same casino using a bonus and I won again, I requested a payout on 9/8/15 and as of today it is still pending. I have won at slots of vegas before using a bonus code and I waited almost 35 days before I received the money, but I got it, I would like to know why they a giving me the run around about paying me the money they owe me.
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