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Prism Casino - Payment not received, No response from the casino

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On March 6th. I requested withdraw from prison casino all documentation was verified and on March 31 I was approved and was told that I would be receiving the check in 10 to 14 business days. I have still not received any response with confirmation that that payment has been sent and every time I contact customer service I'm either told to contact live chat Or told through live chat to contact the withdrawal department

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