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Play Vivid Casino - Doesn't have the funds to pay 4.7btc

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I've played at Play Vivid casino and won 4.7btc. After waiting a couple of day for the payout I contacted support and asked them what's causing the delay in payment. The CS quoted technical issues. After two weeks of not receiving a payment I stated that I'll be issuing a complaint about them to which the support agent told me that they do not have the funds to pay me. He also added that he cannot give me any info as to when I'll be paid.

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