I have played at and mostly enjoyed playing at party casino for many years. I have had my share of good wins too. Then I discovered that when using credit or debit card for deposit they sometimes duplicate the transactions. My bank told me this is common and usually my bank fixes it (but only when I draw their attention to it). I think that this has resulted in me losing money many times so eventually I stopped using credit or debit and only used Neteller or POLI until recently when for some reason I could not deposit using these methods. So I used my debit card and kept track and double checked using the casinos own records of my deposit history. That is when I noticed that my bank had deducted 13 transactions when it should only have been 11 (2 extra 28 USD). On this occasion the bank said they couldn't fix it so I would have to lodge a dispute. I then got a nasty email of demand from party casino with a threat that they would engage people to recoup the funds from me and ruin my credit rating. I was also blocked from the site. The bank at this point had only refunded one of the 2 transactions to me so this was all over a disputed transaction of 28 US dollars. I was the meat in the sandwich between a bank that had been having weekly glitches affecting transactions and a casino who has made a fortune out of me. If I hadn’t checked my deposit history I may not have realised but I knew to keep track. $28 is less than one bonus. I was so stressed I asked my bank to just give them the money back but then my bank said the casino had to follow the correct process to prove it was a legitimate transaction and leave me out of it. They said it was between my bank and theirs. Well I haven't heard another thing about it but since I was blocked from the casino in the very first instance it meant I could not access the proof that I had only initiated 11 transactions during the disputed period and not 13. After repeated requests from me the casino finally sent me my deposit history that indeed now showed 13 transactions. I wish I had downloaded it when I checked it. I feel like I am going crazy because I triple checked the number. Anyway, what I am wondering is if you can enquire as to why they would treat me so badly. I still live in fear of them sending some muscle men to beat me up to recoup 28 USD. It seems ridiculous. If by chance it was my bank’s fault then they just needed to provide that evidence to them. Instead they have now lost a valuable player. So much for respect for loyalty. Only last year they sent me a gift for my loyalty. I have been playing there since 2005. I don’t like that they are treating me like a dishonest person. I would like an apology and reinstatement of my account. Not that I would necessarily play there anymore but if I was tempted to I would only ever use neteller to deposit. Anyway, I don’t have evidence other than the email of demand. Do you need to see that? Judy Reid
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