After a quick verification process I had no reason to question the we withdrawal process or the support staff. Everything seemed fine, the withdrawal was quickly taken from my casino balance and within 3 days was approved and processed to my debit card. I was told it takes 5-7 business days to reach my account. Well that 7 business days has come and gone and still no payment. When I write support they respond with the same response each time and seem to dance around answering my questions about the payment they "sent". Having gone through this with another casino before and using this site to help me resolve it I knew I needed to see what if any complaints were currently going on and unresolved. I quickly noticed a pattern with the delayed payment complaints. I want to believe the casino but after seeing the other complaints it became obvious I was being lied too. Its been two weeks since since my payment was supposedly sent to my debit card. When I ask about said payment I keep getting the same answer saying to be assured my money is safe and to check my bank account to confirm payment. And the timeframe for my bank to receive funds is just a estimate but it depends on my bank. And I know its true that it depends on my bank however this isn't my first withdrawal to my debit card and it doesn't take this long. I had high hopes for this casino but unfortunately its looking like my hopes were let down. I understand things happen beyond our control, but to keep repeating yourself in your replies to me and simply avoid answering my questions about the actual transaction has led me here. After attempts to get a straight answer and warning them I'll have to escalate my concern to the next level, I still get the same response like they didn't even care. So here we are. I'm owed $2000 and they are just not doing what they should be. It seems to be following a pattern of delayed payments. I expect to next get a story that the payment processor made a error and I get my payment put back into my casino account and I'll be told the withdrawal process must start over. I hope I'm wrong but we'll see. I'll keep everybody posted. Thanks
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