I created an account on thrills.com yesterday and deposited £200, I didn't want the bonus and wasn't given it which was fine. I played for a while winning and losing. I then decided to make a final withdrawal of £1000 using the card I had deposited with. Which thrills.com acknowledged and said it was awaiting processing.
Today I went to logon my account and couldn't. It stated that I had self excluded myself which I hadn't. I have been given no correspondence to say that my account has been closed. I have tried to ring thrills.com
A number of times but no one ever answers.
I obviously want to confirm that I will receive the £1000 I have withdrawn at they said was accepted, but have no way of finding out. I also want to know why my account has been locked due to self exclusion when I haven't asked them to do that. I have also emailed them but no doubt it will take weeks for a reply
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