I received an email stating:
David (Guts Customer Support)
5 May, 16:13
Hi Byron,
I am contacting you to inform you that your account has now been successfully verified.
Your latest withdrawal of 5000 USD has been approved and you will receive the funds within 3-5 banking days.
Your first withdrawal made the 1st of May has been cancelled and winnings has been confiscated. It has come to our attention that you have been betting over allowed limit with bonus money (maximum limit is 7,50 EUR or equal per spin/bet).
Since you have breached the terms and conditions for the bonus, we have added back the 644 USD (your balance before betting over the limit) which you have 3000 USD left to wager before you may withdraw the funds.
I made 3 deposits on May 5th and NEVER applied a bonus code. When I went into my bonus history there was 2 "Welcome Bonus #1" stated on the page about a month apart. I Deposited close to 3000 (usd) that day and was playing without bonuses. I never applied the bonus code in the box.
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