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Prism Casino - Failed to pay the last of my withdrawals

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I won a total of $4000 at Prism casino. The payments were broken up and the usual fees were removed. I received 2 payments but have a payment of $1250 remaining. Despite numerous emails I can not get Prism to pay the remaining funds. I have received a myriad of excuses as to why they can't return the funds to my debit account. One email stated I would have to open a new account. Another stated they would be issuing a debit card to me and then fund the debit card. Then on the same day I received the emails the partial payment was placed in my bank account? I can't understand why they just won't pay the last of my winnings?

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