I requested a withdraw around 01/04/2016. Even though I have already submitted all required documents, my withdraw was not approved. I submitted all the required documents again and requested the withdraw accordingly. Once again Slot Madness claim they did not receive the docs.
So on 16/04/2016, while staying in contact via live chat, I sent the docs to a new email address they provided. After about the 4th attempt they finally got the docs (I have emails with all the dates that I sent the verification docs).
Some of the email addresses of this casino, as provided on their website and via live chat, does not seem to be in working order.
Because of this delay as described above I requested on numerous occations that they do anything in their power to speed this matter up.
Yet, up untill the time of writing I haven't had any response from their payment/withdraw department.
I did however speak to a lady via live chat that gave me a much different timeline that any other person there (also much diggerent from the terms on their website).
I submit that it is not fair practice from the casino to take more or less 40 days from the time of my first request, and still not honour the withdraw.
↧