I have an issue with Microgaming video slot game "JAMES WIN" on my mobile device. I got the bonus feature AND free spins on a one line round. I was able to play out the bonus feature but now the game is stuck in a loop before the free spins would be awarded. I have contacted Guts support but have been advised still waiting for games provider response for awhile now. I was assured with support initially that it would be resolved the next day but has not been the case. I understand Guts is unable to resolve the game itself but still wish something can just be done for the member. (Game is stuck in a loop between the two screens I have captured)
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