Hi i have an issue with Leo Vegas Casino
my user name is safeand52
my email is john*********@gmail.com
John ************
1:01 AM (10 hours ago)
to info
Good Day.
I have a complaint to make about an online casino
They are called Leo Vegas operated by Leo Vegas Gaming Ltd UK.
Their gambling commission UK licence number is 000-039198-R-319450-001 this is on their website.
I have used the above on and off for a year or 2 and early this week I had a win of £300 That was Monday and today is Friday they will not pay the winnings.
I have 18 separate emails sent and received which I can forward to you if you wish.
They are asking for security and banking information which I expected as I have dealt with other casinos before.
The gist of the problem is I have given them everything they have asked for and each time I think that is it they will be paying now
I get another email saying no we need something else and each time they blame the terms applied by a Maltese Gambling commission .
So Far I have sent them
Images of
1 passport
2 Debit cards
1 Driving licence
1 Bank statement
1 Proof of address ( now 3 in total )
They asked for details of all the debit cards I have ever used while I have played with them for which there are 3,
however one card was replaced by the bank (which is quite normal ) and as usual they ask that you destroy the old card.
The Casino are using the destroyed card as their reason for not paying I have explained the above situation and I received another
email asking for a bank statement showing the last transaction (between me and them using this card ) which I managed to do and now they are saying the bank
statement does not show the card number ( which they don't) even though it clearly shows money going from my account to theirs on the day they say I last used it.
this was back in May this year. The statement also confirms my name and address.
Now they want me to go to the bank and ask them for some kind of letter saying the card in question was issued to me by them ??????
Usually Casinos only want details of the card you used on the day of your win.
I use a variety of online casinos and 3 land based casinos and have NEVER had the problems I am having with LEO Vegas.
Can You Help please.
My contact details below.
email: john*********@gmail.com
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