Briefly this is my complaint
I joined sky Vegas last year around November
I only recently started depositing and playing around 4 weeks ago
I had deposited around £3300 then won £6500 and withdrew no problem , then over the next couple of weeks deposited that back
Then I deposited £1500 in one night and was so lucky and won £60k on rainbow riches slot
I withdrew it all
The next day my account was closed and they asked me to send in a picture of me holiday my driving licence and a recent letter - I chose one dated recently from HMRC
then a few days later they asked for a pic of my debit card- again I sent that straight away
I have spoken to the security team
Over the phone to confirm my email adress and phone number also
I also sent them a DBS/CRB in my name dated recently
A week later they are now asking for 3 months worth of bank statements - I am now refusing to send them and considering going through IBAS , I have sent them above and beyond identification they have asked for and a copy of my debit card , there is no reason for them to see my bank statements only to be nosey
To ask for 3 months worth when I have only been depositing and playing for 4 weeks is ridiculous
I have offered to send the 3 months with everything blanked out apart from transactions relating to Skybet or a statement from the day I made my first deposit with Skybet
Both were refused
Please help as the customer service is so poor and you get told a different thing every time you contact them
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