I requested a withdrawl of $300 on thursday 05/05/2016. Was told to send verification documents (my license bank card and utility bill) this was all done and on Monday 09/05/2016 I received an email stating they had been recieved and would be verified in 24 hours. After waiting and not hearing back from anybody, I contacted help desk on Wednesday 11/05/2016 and was told that they required a clearer photo of one of the cards used on my account, after this was done I was told they had received the email and would send it to the security department for verification. By Wednesday afternoon I had contacted live help again and was told they did not receive any of my documents despite me recieving an email on Monday morning confirming that they had received them. After some more excuses I sent the email through to them again. This time I was told that I needed a letter of authorisation from my mother to use her card on my account WHICH I HAD NOT DONE. they informed me that the bank card ending with #8913 belonged to my mother and not to me and that I would need copies of her ID and a written letter authorising me to use her card. This card is not and never was held in my mothers name and clearly states my name on it, after explaining this to 8 DIFFERENT PEOPLE they keep requesting an authorisation letter and copies of all of my mothers Identification despite her having nothing to do with my account and I never having used any card belonging to anybody except myself on my RV account. They have given me numerous excuses and refuse to acknowledge what I say to them and when I explain I haven't used my mothers card they send me a copy of there terms and conditions explaining it is against there terms to use someone else's card without there authorisation WHICH I HAVE NOT DONE. I have tried and tried to speak to people on live help and they keep disconnecting me. THE CARD BELONGS TO ME AND ONLY ME AND NOW THEY WILL NOT RESPOND OR LET ME WITHDRAW MY MONEY!
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