I cashed out for $350 on April 16th. Waited, only got an email telling me how to cashout, though the options weren't the same ones that I had when I pushed withdrawal. On live chat I was told that I needed to present verification info, which I did. Since then I have tried to contact them via email and live chat with NO RESPONSE at all. I am still waiting. Of course, there is no number to contact them, so email and live chat are the only means I have. This withdrawal was from a bonus, which I met and exceeded the terms of. This place is a crock, don't spend your money here because even if you win you still lose.
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