on Tuesday 8th of May i was playing Halloween Fortune on Boyles Casino. The website was running slow and kept kicking me out of certain games, eventually Halloween Fortune seemed to be working ok so I played a few spins then hit a bonus round. After 5 spins on the bonus round the game froze so i took scrrenshots and reloaded the game but the bonus round and my winnings had dissapeared!
I immediatly contacted live chat who claimed they were unable to see any bonus rounds on my account and to contact care through the email address. I did this and sent the screenshots advising of the problem, after 3 day Boyles finally replied apologising that the site had been suffering from technical difficulties on that day andd offering me £20 bonus as compensation!
The problem is this bonus round could have been worth a substatial anount of money... I was doing £5 spins and hit a x4 multiplier for 20 free spins! £5x4=20x20= 400 - i know this is not an accurate of working out the worth of the bonus round but it should have paid a substantial amount of money to me.
I refused the £20 bonus from Boyles and explained my unhappiness but they are unwilling to help further.
i have attached photos showing the bonus round and the game history that shows an incomplete game
Thankyou
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