I wonder if you could help me with a complaint I have with casino cruise.
Basically I won some money on Saturday night through to Sunday morning totalling £870 from £20 of my own money no bonus.
They then asked for me to verify my details which I then completed - I sent in front and back of my driving licence, my card I used to deposit front and back and a bank statement as proof of address. Since then they have been back and forth telling me I need to send proof of an old card which I did not use to deposit and my new card is a replacement of this. All then seemed fine and that verification can take 48-72 hours. Due to all the hassle I then read negative reviews and complaints on your site which had me worried so I emailed them for an update and to see if they can verify my account for me. They responded to say they need proof of my old card again. When I explained again that I did not use this card they then advised I need proof from the bank that this is an old card. Seems like they are stalling to me. I've sent numerous emails back and forth with no luck and after reading other complaints I have checked and have not breached anything as I can see this is what they try and say. All I want is my winnings as I won this fair and square and this is causing me to get really stressed out as this is a lot of money.
Please see attached my winnings and numerous emails back and forth.
Can you help?
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