First of all I'd like to say. This is the worst casino I have ever played online and I cannot believe that it isn't black listed & has a rating.
* To start off with on the 15-04-2016 I deposited 22 EUR & claimed the 100% welcome bonus. I didn't really get that far and I was unable to unlock any of the bonus. Again on the 03-05-2016 I decided to make another deposit this time I deposited 10 EUR & a few minutes later I deposited again 5 EUR. Another few more minutes & I deposited another 5.80 EUR. After making these deposits I still was unable to unlock any of the bonus money. A few days later on the 06-05-2016 I deposited 2 more times. First 21,75 EUR then 6.96 EUR. Then on the 09-05-2016 I deposited 5.50 EUR Also on 13-05-2016 I deposited 22.62 EUR & today (the 16-05-2016) I deposited 22.00 EUR & 6.16 EUR. This totals 127.79 EUR over 10 deposits starting from 15-04-2016 until 16-05-2016 which totals 30 days.
For the first deposit of 22.00 EUR on 15-04-2016 I was credited the 100% welcome bonus and I didn't unlock this bonus my wagering/bets fell a little short at 581.75 / 990.00 and the 30 day expiry date meant that the bonus expired on the 16/05/2016.
However the next bonuses that are queued start from 03-05-2016 & end at 16-05-2016, These bonuses also have a 30 day expiry date as per the terms & conditions listed on the website. However the next 3 bonuses that were queued are expired before the 30 day expiry. I am unable to cancel/remove the bonuses, it's automatic. The small bonuses queued in my account from recent deposits don't add next in line to be unlocked. So regardless of how much I bet/wager I am always being directed to the highest bonus which is the hardest to unlock. Resulting in not being able to unlock any bonus money at all from 10 deposits over 30 days.
I have attached a few screen shots to show you the bonus history and the payment history for the account. Here you can clearly see that things don't add up & it's almost impossible to unlock the bonus money when you are betting/wagering always towards the highest bonus active in your account.
When the first bonus which was credited on the 15-04-2016 expired on the 16-05-2016 leaving the Bets / Wager at 581.75 / 990.00 any further bets placed should've been directed towards the bonus that was next in line which was for 3,00 EUR on the 03-05-2016. And after this bonus any further bets should've been directed towards the 6.53 EUR bonus which was credited on the 06-05-2016. And the next in line was a bonus of 1.13 EUR which was queued on the 13-05-2016. The bonus that I received on the 16-05-2016 of 22.00 EUR after I deposited 22.00 EUR was the next bonus active in my account. So the previous 3 bonuses that should've been next in line because they didn't expire were cancelled for no reason, it was only the first bonus that should have expired due to 30 days expiry date.
It makes it nearly impossible to be able to unlock any bonus money when the system decides to direct you to the highest Bets / Wager bonus that is active on the account. Randomly cancelling the smaller bonuses that you received from previous deposits before the 30 day expiry is definitely against the rules.
It's quite a complex system that would definitely trick many people and it does seem like it's been programmed so you can never unlock a small bonus, you're always betting / wagering towards the highest active bonus on the account.
* Another thing that I noticed which I found quite shady is how the free spins promotions are worded. For example if you look at this page https://en.playfortuna.com/display/bonuses you can see it says "Free spins
Make your first Deposit of 10$ in Play Fortuna casino and get free spins in the game of the week.". Then once you click more it tells you about the "game of the week" which says "Only from May 11 to May 17 for the first Deposit of 10 USD you will get 100% bonus and 15 Free Spins in a popular game RugbyStar.". So from reading this anybody would presume that RugbyStar is the game of the week running from the 11th May - 17th May. However if you go to the News page on the website here https://en.playfortuna.com/news/list it says the sub heading "Free spins in Football Star
Free spins are credited for the deposit after your refering to the Online Chat."
Then it goes on to say "Only from May 11 to May 17 for Deposit of 15 USD you will get 10 Free Spins in a popular game Football Star." Then at the bottom it mentions "A player can ask the free spins only once within the free spins action in the game of a week."
So it directly refers to the "game of the week" on both of the promotions. It says the dates from 11th - 17th of May and it refers to both slot games RugbyStar & Football Star. However the "game" of the week can only be one game. You cannot have the same name and time frame for 2 different promotions, Paying customers are going to presume that each week there is a new "game of the week". The promotion being called game of the week because for the specified date of 7 days that one slot machine is the game of the week. So there can only be one slot machine for the time period 11th - 17th of May it cannot be both RugbyStar & Football Star. Because that's 2 slot machines and that would be referred to as "Games" of the week. The moment you specify a particular slot machine and allocate that slot machine for a time period of 7 days and specify amounts required to spend to achieve rewards, once the customer deposits the money you cannot change the rules and say that there's 2 games of the week for this week, and the games of the week are extremely similar however the spins received are various amounts and the amount required to activate these spins is also varied.. That is misleading and straight up deceitful and I am really not sure why anyone would do this, it's just causing problems and if you think that people like being mislead after they give you their money and contact the live chat support to find out that they have to deposit more money to activate the spins. Well I don't know what else to say really. And I don't know how the support team can type English to me sometimes and if a question can't be answered I have to wait for Nick to call because he's the manager and he speaks English and he wants to call me on the phone. Using the language barrier to pretend that the customer got what he asked for and delaying response because all of a sudden there's only 1 person who can speak English to me now and Nick is suddenly in a "casino meeting" and will get back to me when he's free.
I will admit that due to the high ranking you have on this site I never read the reviews. Now I will do my best to make sure others don't have to experience what I have.
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