Hi i made a $30 deposit with Royal Vegas Casino without a bonus and $30 i deposited has been added to bonus account,I spoke with live chat who said i had incomplete bet on Mobile casino Hitman that i need to finish and when i make next deposit it will reflect they said in Live Chat.First of all i shouldnt have to deposit again i did that and i never knew i had incomplete game and ive logged in many times with no pop up window saying there was game i needed to complete, My account was $0.00 when i made deposit and without deposit bonus so funds should be in Balance i should not have to wager my own $30 that has no bonus funds to it at all. winnings from incomplete bet Hitman should be only bonus credits i should need to wager but its all bonus speaking to live chat and also phoned the Australian Royal Vegas support number and got same answer i must wager My Bonus Free Deposit .when i asked why would i want to wager my $30 deposit when the $30 when none of it is bonus credits is crazy i got no answer and when i asked if anyone there i got no reply
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Royal Vegas Casino - Deposit wrongly added to bonus funds
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Planet 7 Casino - Seriously delayed payment of winnings
I was approved for my withdrawal requests that totaled 5000, it took some time to get that done but it finally was approved, now they won't pay me, they have lied to me twice, first saying the money would be deposited first week of Jan , then when that didn't happen, they said the second week, that was a lie also, still no deposit, I have given all the info they asked for, , I have been patient . But my patience has run out. Please help me
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Bovada Casino - Checks are fraudulent?
Hello I am a women who's never bet on football I decided to try it with my brother I won $3500 and requested a withdrawal check by carrier. I received my check late and with a notice to not cash it which sounds fishy right there cuz they diffently do not tell you that as you request a check over the phone. I brought the my check down to the bank and the did th process to verify bank and funds and took my check saying it was fraudulent. I called bovada and they gave me the run around and said there checks could take up to 10 weeks to clear because there international drafts which they don't tell you and that it is real with no routing number. I then told them do stop payment and wire it in to my account and they said they would but nothing again every time I call it's some different story or excuse of why they can't send it yet cuz processing time and that there real. I personally don't recommend anyone to use this place you won't get your money your just giving them yours it seems like. If you just keep your winnings in the account and keep spending tell it's gone there great but the second you want your money out its full run around and different stories. I will repost with updates. I just don't see my money getting to me sounds like fraud.
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Prism Casino - Delayed payment of $200
Prism casino for the past 2 months do not pay 200$ winnings. The payment has been processed by neteller 11/09/2016 04:09 AM. I see a lot of complaints about this casino group. I do not know whether they pay actually. and what should have happened that the money transferred to the account. It is not pleasant to have problems with payments. 2 months for the payment of it for a long time. I hope the representative of the casino will help me deal with this problem thanks.
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Planet 7 Casino - Extremely late withdrawals
Hello. I have two withdrawals that planet seven owes me. The first one for $2056 was approved back on November 8th, 2016, 2 1/2 months ago. The second one, totaling $847 was approved November 15, 2016, two months ago. I have been informed that the payment for $2056 was sent to third-party processing news on December 21, 2016. I was informed the second payment for $847 was sent to third-party processor's January 5, 2017. It is now January 16, 2017. Several of us have gotten together on Facebook who have the same problem with planet seven and many of them have received their money when they were approved after I was. This is very frustrating. I am a level two VIP player and have been playing it planned at seven for almost a year. I rarely request a withdrawal and when I do this is what happens. I like the casino, I like the games, I like many of the chat people. But what fun is it to play and what motivation do I have to refer my friends when I am treated like this with a simple withdrawal. The excuses I get are numerous and mind-boggling. They range from we moved to a new location to third-party processors take an extra long time. I'd like to remind planet seven that is not my problem. When I comes time to deposit they take my money immediately. I cannot recommend this casino to anybody at this point in time until I receive my withdrawals and get some assurance that this problem will be fixed in the future. Does that sound fair and reasonable? Thank you < name removed >
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Super Casino - Delayed payment and long verification process
Hi can u help please? I've had a account with super casino a number of years now, I deposited a few payments in the last month and when I went to withdraw winnings £336.64, I was asked to send documents to verify my account, (ok that's fine many casinos do this I understand it's to Provent fraud,) I sent all required documents to them and received email thanking me for documents, was told to wait up to 72 hrs to verify documents, it's now been 6 days and I have contacted them by live chat and phone and the lady in the phone said lots of people are waiting to documents tonne verified and I just have to be patient, but they stated 72 hrs not 6 days, they will let me deposit but won't process my withdraws is there anything u can do to speed up this process, £336.64 is a lot of money to me, hope u can help thanx tom Mitchell
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Princess Star Casino - First deposit bonus spins of 25 starburst spins not issued as advertised
i deposited 20 euro at princess win on January 07, 2017 17:07. my 25 free spins on starburst were not issued with my first deposit bonus as per their promotion "Boost your play With your first deposit. All new players making their first deposit at PrincessWin Casino will get a 100% bonus up to €100 + 25 FREE SPINS in the STARBURST game. I have tried to connect to them via chat however they have not been been on and i have not seen them on at all since i have registered my account. i have sent at least 4 emails and left messages asking them to apply my 25 free spins on starburst however it has gone unanswered. it has been 10 days since i have made my deposit and i have checked each day at various different times hoping to chat to them via their live chat but they are "
Our agents are not available right now. Please leave a message and we'll get back to you"
i have left messages and and also submitted various contact form which go unanswered.
i dont not know how to get a reply or a response from them relating to my 25 free spins from the first deposit. I have met the required necessary requirements in order to be entitled to my 25 free spins but it seems that i have deposited my 20 euro and nothing has been done in relation to assisting with players inquiry. it should not take more than 10 days to respond to a player's request ???
below is evidence of my deposit made.
Date Status Action Payment system Amount
January 07, 2017 17:07 Accepted Deposit Credit Card 20 EUR
in their terms and condition , The minimum deposit of $/€20/0.05 BTC is required to receive the First Deposit Bonus.
The First Deposit bonus issued is valid within 2 weeks period from the date of receipt unless otherwise stated in the specific promotion. Any remaining or unused bonus at the end of the stated period will be removed from the player’s account.
The casino has the above listed in their terms and condition.
I wish to seek a refund from princess win casino for my deposit made in the amount of 20 euro as what they has advertised in their promotions section has not been honoured and i have made various attempts in order to allow the casino to respond of provide some sort of reply in relation to my account and deposit.I have been very fair and believe this casino is happy to receive player's deposits but does not assist in any account maintenance.
the promote that their offer live chat however i have yet to see that their casino offers live chat.
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Cool Cat Casino - Stalling payment and account verification
I played at cool cat casino in early December 2016, deposited a few times and didn't use any deposit bonuses so all money i played with was my own.
After requesting a withdrawl, i was asked to complete and account authorisation form which i did and returned ti promptly to the email addresses supplied on the form which were :
ccprocessing@coolcat-casino.com
and
creditcards@casinosupportcenter.com
I chased the withdrawl through chat and was told that my documents had been verified and that payments would take 14 working days to process which put me up to the date of 31st December.
I chased again around the 7th Jan asking when the cheque was arrived and was told i should be expecting to receive it this week (W/C 9th Jan)
Have just spoken to the chat team today who have told me that my account is NOT verified and that they now have a new email address to send the docs to:
info: Please wait for a CoolCat agent to respond.
info: All CoolCat agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
info: All CoolCat agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
info: All CoolCat agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
info: Thank you for using our LiveChat Service. This is 'Gilson'. Please verify your Email and Username so that I can assist you.
Gilson: For verification purposes can you please confirm your username?
Me: xxxxxxxxxxxx
Gilson: Welcome to the casino ! how can I assist you today?
Me: xxxxxxxxxx
Me: good evening, i requested a withdrawl that was processed on 12th december but i have still not recieved a cheque
Me:: please can you update me on the progress?
Gilson: sure,just a moment
Gilson: still missing docs for the withdrawal
Gilson: please send as soon as possible to documents@coolcatmail.com
Me: i was told that all docs were received and that i would be expecting the cheque this week, this is when i enquired last time
Me:: what docs do you require?
Gilson: In order to update your file, we need to ask you for the following documents:
Gilson: -Copy of an Identification (Driver's License or Passport)
Gilson: -Utility bill (Showing your name and address)
Gilson: -Signed Certification Form for all the Credit/Debit Cards used
Gilson: -Copy of all the Credit/Debit Cards you have used to deposit
Gilson: The link bellow will take you directly to the Certification Form
Gilson: http://www.coolcat-casino.com/authorization_form.html
Me: i have sent all of these documents in already
Gilson: on the system doesn't show up that they have been received and verified
Gilson: to which email?
Me:: i sent them to ccprocessing@coolcat-casino.com and also
Me: creditcards@casinosupportcenter.com
Gilson: wrong email
souch133: i have a copy of the email sent on the 7th december, as mentioned previously i spoke to one of your advisors previously who confirmed that all of the documents were verified
Gilson: please send to documents@coolcatmail.com
Me: if i send the email now, can you confirm receipt?
Me:: the form itself says that i should return the form to those email addresses:Return this completed and signed form to us along with a visible copy of your driver's license or other form of official photo I.D. as well as a copy of each credit card used and a utility bill or bank statement with your printed address on. We will accept these documents by fax or you can also take a digital photograph or scan them and email them to us. Email: ccprocessing@coolcatcasino.com or creditcards@casinosupportcenter.com
Me: you may have updated the current form but i sent them to the correct location that was on the form previously
Gilson: please send to documents@coolcatmail.com no docs received yet
Me:: i have sent these documents to the address you have given me. can you confirm that they are now received?
Gilson: just a moment
Gilson: It normally takes 24-48 hours for our Processing Department to review your documents. However, lately due to the large amount of documents we are receiving, it may take some additional days. Please also keep in mind their schedule is Monday to Saturday, from 10am to 7pm EST.
Gilson: Thank you for your patience and understanding.
Gilson: received,but still need to be verified
Me: ok i am slightly frustrated that i went through this process over a month ago, you have changed the email address though
Gilson: don't worry,as soon as your docs have been verified your withdrawal will be escalated to be process as soon as possible
Me: ok, thank you.
info: Your chat transcript will be sent to xxxxxxxxxxxxxxxxx at the end of your chat.
I've remained calm throughout this but i can see myself battling for months to get this resolved, CoolCat just seem to be stalling my withdrawl....
Ricky S
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Planet 7 Casino - Delayed $2500 payment
On thanksgiving I won $2500 and requested a withdraw. I sent in all the requested documentation 5 times to many different emails as they kept saying they hadn't received it. Finally the 8th of December it was approved. Now since then I have received numerous excuses for not receiving my funds including the companycmoved to Prague and was taking longer than usual, then they only processed payments 2 days a week, then their processor was closed from December 20th till January 3rd, then they were having computer problems, and so many more. Continuously being told to wait 5 days, or that it was escalated. I just sent in another withdraw request so that I can move onto a different side. This is very frustrating and feel like I'm being lied to day after day after day.
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Rich Casino - Withdrawals not being processed as promised
I've been a player on Rich Casino for many years, and they were absolutely great. Staff is always nice and payouts always processed in a timely manner.
However, I won $9000 and due to my VIP status only $1000 is to be processed weekly, but they are using delay tactics and instead of processing payouts 1000 a week, it takes 10-15 days or even longer and that with me chasing them.
Currently I have $2000 pending for process, one is from January 6th, and today is the 16th and they still haven't processed, they always say 'tomorrow' but tomorrow never comes.
I still have $4000 in my account and at this rate I will get payouts that will end in April. I am sure they are using delay tactics not to payout... but this is unacceptable, they should be paying out.
I write to their accounting and VIP manager every week, and chase my payouts... the surpervisor 'Randy' keeps telling me that it'll be paidout next week or next day and he is always fighting his point instead of being customer satisfaction oriented. Doesn't want to see reason, and is rude.
I have always liked Richcasino but now my mind has changed because a win of $9000 is taking too long, I won the big amount back in December, thus far I only had 3 payouts.
They say that payouts are processed after 3 days, but this is not the case. Nobody gives me an explanation either, the accounting doesn't respond to emails either.
Your help would be greatly appreciated.
My name at RichCasino is Missyeu, and my name is < name removed >.
All I want is for the payouts to be processed in a timely manner.
I still think that the staff is great and the casino is good, but their payouts are too painfull. I just want what's rightfully mine.
I have even suggested to the surpervisor that I withdraw everything and they could payout $1000 a week until all funds are done, but that was not accepted. I have to chase them every week and it is frustrating.
I believe that a Casino's reputation is how well they pay their customers when there is a win, but in this case they are not meeting their own terms. Delay tactics are bad.
Any help would be greatly appreciated.
Thank you very much.
Sincerely,
Meral Daniel
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Planet 7 Casino - Waiting since November 11th 2016 for my withdrawals!
Please help I have been waiting for a withdrawal from Planet 7 since it was approved on November 11th 2016. At that time it was $937.00 and then I won some more a little later, so they owe me a total of $1743.00. Every week they tell me that it has been sent to the processors. Every few days I contact them and get the same runaround to just wait for the email from them with the tracking number. Well I am very tired of waiting! I have saved all my chats and in them they promised me that I would receive my money before Christmas. This was my last chat with them last week.
_______________________________________
1-09-2017
Please wait for a Planet 7 agent to respond.
Thank you for using our LiveChat Service. This is 'Sam Holden'. Please verify your Email and Username so that I can assist you.
Sam Holden: Welcome. My name is Sam from VIP, how can I help you on this beautiful day?
Me: I have withdrawals approved going back to November 11th. Altogether they total $1743.00. I was promised that they would be sent out this week. Do you have my tracking number? This has not been a very pleasant experience! I am a long time player and I do not understand what is going on. I need my withdrawals so that I can play again! When am I really going to receive them!!
Me: Please tell me that my check has been sent out!
Me: Hello?
Sam Holden: Hey just checking.
Me: Okay thanks
Sam Holden: 1/3/2017 11:40:19 AM finance Paid $1743 + No Service Fee Check II transaction's #59736188($445) & #59736186($492)& #62622445($405)& #64403986($401
Sam Holden: I can see it was paid 6day ago.
Sam Holden: So 3business days ago.
Me: And when should I receive it?
Me: I want to make sure I will be home at the time since I will need to sign for it.
Me: Do you have the tracking?
Sam Holden: You should get two days before getting email from processors about Tracking number.
Sam Holden: I do not have that tracking number since I am not the one paying.
Sam Holden: Usual time frames are 7business days since we pay to them.
Me: I never receive any emails from the processors
Me: don't mean to be so stubborn but I never receive any emails
Me: Do you think that I will receive the check by Friday?
Sam Holden: I am sorry for that but they are promising us that they will send it.
Sam Holden: I really cant have that number since I am not the one paying.
Me: Okay I will be waiting for it
Sam Holden: thank you for understanding.
Me: Thanks! Bye
_________________________________
They should not be able to get away with cheating their customers this way! I need help please!!!! If my withdrawals had been sent out they usually could give me the tracking number? Now what can I do? I must have at least 10 to 15 of these chat's telling me to wait for their email! I Have had it with their excuses!! Help!!
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CasinoLuck - Stalling 13,502AUD withdrawal to Neteller
Hello,
I won some money playing at casinoluck and wanted to withdraw using neteller since I was told it would be within 24 hours and it was the quickest method. I did this and 24 hours passed with no action. I contacted them the next day and they said it would be within a few hours and I should not worry. More than 6 hours pass and I ask them again and they tell me they are struggling to get money into neteller and that bankwire would have been easier since they always have money in their bank account. I said ok and contact them again the next day and they say everything is OK and they are just waiting on the manager to sign off on the withdrawal. I wait for another day and contact them again since nothing happened and they tell me another security measure has been triggered and it's out of their hands.
I ask for a time limit and they don't give me one and say it can be indefinite....
They just keep changing the story and at this stage I don't know what to do because they don't even give me a proper time frame.
I have already verified all my documents with them in the past since I had a withdrawal from them before and nothing went wrong but now I am getting worried since ewallet withdrawals should never be this long and every other casino I use has never had this issue.
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Cool Cat Casino - Still owes me $16,000 after paying big win for more than 4 years!
Hello, I'm a player of on line Casinos; unfortunately whole my winnings of 47.000$ at slots with CoolCat Casino weren't paid: I winned this big sum in September 2012 at slots, so CoolCat Casino began to pay me my winnings from the month of October 2012: for the first four months, from October 2012 until January 2013 he paid me 4 payments of 1250$; then from February 2013 until November 2016 CoolCat Casino paid about 52 payments of 500$, for a total paid to me of about 31.000$, (I say “about” 31.000$ and “about” 52 payments, because only on rare occasions CoolCat made me 2 payments of $ 500 in a month, but they were rare occasions, as well as CoolCat also blew the payment of $ 500 in October 2016: I should request an extract from the historical account Neteller to be much more precise and I can do it if needed !: for example in 2016 CoolCat paid me 2,000$ more, because in a few months has made me 2 payments of $ 500, but in general in recent years, I recall well, that only on rare occasions he doubled payments in a month; however I can control even better and ultimate precision Neteller getting from a historical statement of the payments or even just looking at all the emails confirmation payments from 2013 until today: I can honestly confirm that the amounts mentioned by me are roughly accurate, with small differences only for a few months); then CoolCat didn't pay to me the reimander sums, and they stopped the monthly payments of 500$ !, but I had 47,000 $ won, and then remain still to be paid to me about 16.000$, but CoolCat I is not paying more each month, from December for no reason, and blew the payment of $ 500$ in October 2016)!
I have tried to contact their chat, but they said to me very generally that, perhaps, there were general problems with payments by Neteller, but I replied that they could continue to pay me with another system, but they told me I had to write an email to: disputes@coolcatmail.com. So on 7 January 2017 I wrote to them this my email, and this is a part of my e mail:
Da: xxxxxxxxxxxx
Inviato: sabato 7 gennaio 2017 18.41
A: disputes@coolcatmail.com
Oggetto: login name xxxxxxxx, e mail is xxxxxxxxx -, my neteller account is xxxxxxxxxxx in CoolCat Casino
Hello, please, my login name is xxxxxxx, my e mail is xxxxxxxxxxxx, my neteller account is xxxxxxxxxxxxx ; I winned 47.000 $ at CoolCat Casino and you have always payied my winnings for 500$ every month until last November 2016, but then you stopped payments; please, you are a serious and correct Casino that always payied winnings to winners, and i'm the prove, but now why didn't you pay my winnings to me from month of November?
please, i received another Your last recent payment of the day 2016/11/17: this is the following payment, as reported in my Neteller account: xxxxxxxxxxxxxxxxx
– account holder I am: xxxxxxxxxxxxxxxxx :
17-11-2016 Cool Cat Casino to xxxxxxxxxxxxxxx - Trasferimento da commerciante Accettata 421,59 EUR.
From January 7 I had no answers from disputes@coolcatmail.com, as well as from the month of November 2016 I had no answers from withdrawals@coolcatmail.com; withdrawals@CoolCat-Casino.com, CoolCat Withdrawals; payments@casinosupportcenter.com, notwithstanding the many emails of request for payments and the request for clarification that I have sent to CoolCat Casino!
I need your help: I read that you are a very important site and famous, and that with your intervention have been solved many cases of non-payment by the Casinos, because the positive or negative feedbacks on your site are held in high account by the Casinos on line: please, what should I do? how can I get the rest of my winnings of about 16.000$? of my payments that aren’t not paying me more from CoolCat? Can You take direct action to convince CoolCat to continue with payments of the rest of the payments to me? What can you do in this case? I must warn CoolCat I'm writing a negative feedback on your site explaining everything that has happened publicly? or do I do it directly to obtain a result? ((I'd rather tell CoolCat Casino before writing a negative feedback, because it was always on time payments, but by November 2016 no longer responds to my emails and I is not paying more!) Or what can I do with your help, please? I would like to solve this problem, because it is not fair that they have not paid all my winnings, and there are still about 16.000$ to pay to me: when I played in their Casino I risked a lot of my money, and now it is right that end up paying the rest of all my winnings!
Please, give me a hand to solve this problem;
I’m sorry for the many words, and hope to receive from you help;
I’m waiting your answers,
Thank you very much,
King Regards
xxxxxxxxxxxxxxxxxx
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Slot Madness Casino - Delay in Payment
On December 20, I received a jackpot winning. That same day I made a withdraw for $2000. I then promptly submitted the required documents to the email provided on the form, accounting@slotmadness.com. I then waited a week and contacted the casino via the chat session. These session (7) were worthless, as each time I was asked if I sent the documents. One session, the chat agent said that I sent it to the wrong email address and said to email the docs to creditcard@ and manager@. I stayed on the chat line while I sent the email again. The agent confirmed that they received the documents.
Meanwhile, the withdrawal was not approved until 07 January 2017. (18 days after request)
I then asked for an updated status with the chat agents, each time they would ask which email did I send from and to which address I sent to, telling me they still had not received the documents. Once they received the documents they said they were missing a credit card and an authorization form. I informed them that the credit card they requested was no longer in my possession, I had reported this card stolen. I was told that I needed to submit a valid visa card. I explained that I had made most of my deposits via Bitcoin, and had never used the Visa that they were now wanting. Nonetheless I sent the new visa and form. I tried to confirm the received credit card and auth form but was not able t do so until a week later. I continued to contact the chat session every day to ask for an update. And for the past two weeks I have been told that my profile says that it is missing the original Visa (reported stolen by me). I sent an email explaining the lost/stolen credit card a dozen times and have spoken to the agents a dozen times as well with no movement on the account.
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Silver Oak Casino - So slow on payments
I have been playing with silver oak for at least 5 months and I have yet to receive any payments. And when they approve withdrawals some bonuses are subtracted from the amount of the payout. I understand some bonuses say this but they are doing it on some without it being stated in the beginning. They say I have a check over $900 that was paid over a month ago. I have spoken to the VIP Department several times with no progress. However Laura seems to try her best but she isn't holding the purse strings. I was referred to this casino by Planet 7. I had to get help from Ask Gamblers to eventually get paid by Planet 7 so please help here as well apparently these two Casinos are the same company. These games are fair and fun to play but its no fun having to wait so long to get paid! Please help thanks in advance.
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Royal Ace Casino - So slow on payments
I have been a member of Royal Ace for about 5 months. I was referred to this site by Planet 7. And this site is just like planet 7 they pay very slow!! I am a VIP at this site but that still hasn't helped me getting paid. They have removed bonuses from the payouts without the bonuses stating that when originally used. This site Royal Ace owes me over $2,000 . All of my withdrawals have been approved and met the sites required time lines they advertise. My last withdrawal was for $1400 last month and that one took 2 weeks to be approved but I have also well over $1000 that was approved months ago. This group has the fairest games on the web but they seem to always payout routinely slow! Please help and thanks in advance.
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Planet 7 Casino - Five Months And Still Waiting $2100 Payment
My son referred me to this casino. He said they pay out slow but you will get paid. He said he had to use your services to assist in getting paid. I started playing in September of last year and I have had withdrawals approved since then. All my documents have been in since November. They said they moved in October and lost documents my son resent them and they said they have them. I have been getting the runaround since November. I just want to receive my winnings. I have referred other people that play as well but they keep asking have I been paid please help me. I call the VIP phone line at least 4 times a week to no avail. I've spoken to all them in the office and know all their names. Its like they enjoy giving me the runaround. Please help me!
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Royal Ace Casino - Yet another payout delay
So I have another withdrawal request delay from RoyalAce. I won $2500 and still haven't heard anything on when I will get the withdrawal. Love the casino but customer service is even worse than it was 6 months ago, and even then it wasn't good.
Requested - 12/15
'Approved' - 12/29 (why so long?)
Still no word as of 01/17.
Please get this through the processors!
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Planet 7 Casino - No Payment After Months!
I have the same complaint as everyone else. Does anyone ever get paid by Planet 7? I have requested a payment on 11.10.2016 for $2200, and just like everyone else I have not received it as of 1/17/2017. I have got the same run around as every one else on these posts. Please submit more paperwork, please bear with us we are going through some changes, your payment has been processed and sent to our 3rd party, etc.... They are like a bad slot machine that never pays! They keep giving the run around saying 2 more weeks and you will get a check, well guess what it has been over 120 days and no check only excuses! This is a terrible casino and I will never play here again.
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Planet 7 Casino - Extremely long delay on payout
I have been waiting two months for my $8000 payout and have received nothing. Supposedly one of the payments for $2400 has been sent to the processor, but that was on dec 23 and I have not received the check or a tracking number. The support people at planet 7 just keep giving me the same runaround about how it's a busy time for there and to be patient and my payout has been escalated, but I'm beginning to wonder if I'm going to receive any of my winnings. Also, the managers will not reply to emails. Also, I have the chat screen captures from the conversations. I would really like to get this resolved. Thanks
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