I am currently owed $533 from Planet 7 Casino. They approved one on 4/7/16 and still no sign of it. Another 2 approved on 5/13 and still 2 more awaiting approval. I have been "escalated" over and over again. The phone rep says to chat and the chat says to email...and the email just NEVER responds to my now 5 emails!
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Planet 7 Casino - Payment delayed for over a month and counting!
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777 Casino - Closed my account after withdrawal request of £30221.89
After winning over £30k at 777 Casino, primarily on the Victorious slot, I verified my account and requested withdrawal.
Next day my account is verified and the withdrawal amount of £30221.89 was awaiting processing. This site employs a 3 day wait for withdrawals which although is a long time to wait I had no problems with this. However on the third day I received an email stating the money had been returned to my bank roll and my account blocked. I received a further email stating that "This is the Operations Team at 777 and we are contacting you with regards to your account with username "coldeyes616".
As this account is related to other accounts that have been closed across our network, we have temporarily suspended your membership".
I do not understand this as I do not have an account with 777.com other than this one and my account was fully verified.
I have included a screen shot of my bankroll which I am unable to even use/withdraw from to prove the amount of winnings.
I am very confused as my account was fully verified and only when it came to payout was my account blocked. I have even sent more documents in the hope my account is unblocked, passport, bank statement. I had previously sent driving licence, marriage certificate and picture of my visa card.
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Rich Casino - Suspicious Bonus Wagering Requirements
I have been trying to inquire about my bonus furfilment and it keeps going up. I have asked for a place on the site where I can check my bonus myself and I was told "do the math yourself". I know that I have satisfied my bonus because I have kept track of it after the rude responses that I have received from them. The screen shots of the live chat from this site are in the attachments. Every time I go to make a withdrawal it says that I am not eligible. this is the worst experience that I have had with any online casino ever. This site will not allow me to withdraw they keep telling me that my bonus has not been met when I have tracked it myself, so I know that it has. I am trying to withdraw approx. 4200.00
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24Bettle Casino - Unjustified confiscation of 2799e and account closure
Hello. I played a bonus on 24Bettle. When i was done i took very long time to get my payment. It was a totally withdraw of 2799.
After some days they sended me this mail:
''Dear Mathias,
I'm writing to inform you that our player's management completed the investigation of your account and they made a following decision:
You have been in collusion with other players and participated in a group of players which is against our terms.
According to our Terms and Conditions which you accepted once you have registered in our casino, your acts are considered as "Abuse" (please see term 10.6.g) and therefore your account in our casino is subject of banning.
Unfortunately you are not welcome in our casino anymore, you payout has been declined and waived and your account has been closed.
Let us know if you have more questions regarding your account, we are happy to help you!
For any question regarding the 24Bettle concept and features, please contact our Bettle Managers who will be more than happy to coach you on how to level up through fulfilling achievements.
Sincerely,
Anna
24Bettle Players support
24 Bettle''
So they froze my account, and took my winning of 2799 euro. Now they are not answering mails, and i cant log in on my account on 24Bettle.
The deposit i did was 240 euro, and my withdraw was on total 2799 euro.
Thanks for the help.
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Slots Plus Casino - Delayed payment due to unjustified suspicions
I started playing at Slots Plus Casino in February. I sent my documents, I was called by phone in March and my account was verified.
I deposited more than $3000 during three months. In April I won $4000, and I made withdrawal.
After two weeks (on 27 April) without getting payment I asked them on live chat when I get the money. They said that my withdrawal was under review by the Security Department, as soon as this review was finished, they would be able to start processing it.
Two weeks later (on 11 May) they said that they had under review all the accounts from my country due to recent fraudulent activities coming from that country, would get back to me once the review is completed. I asked them how much time they need, and operator said they would have a resolution for me by the end of that week, so till 15 May.
Nothing happened, I went to live chat again on 16 May, they promised me that the department manager would update me. Today is 20 May, and nobody has contacted me from the Casino yet.
It is very frustrating situation. I deposited many times, played a lot, and once I won and would get back some money, they don't pay because they are investigating cheating people who lives in the same country.
Please help me to solve this issue.
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Playamo Casino - Ignored confirmed Loss limit and let me lose all my winnings
On Saturday 14th May I finished gambling session with 10243eu on my account. After that I've set daily(24h) loss limit 1000eu and weekly loss limit 2000eu. Day after, on Sunday 15th I start playing thinking that I have loss limit but at the end I've lost everything. I've lost 10243eu, less than 20hours after I set and got confirmation from Playamo that I have 1000eu Loss limit for 24hours which even if I want or request can not be active without 7 days delay. To be precise, I've never requested removal or increase of limit.
I tried to solve this directly with Playamo. After several email I got offer but from my perspective their offer is unfair and incorrect:
Dear Player, unfortunately, we can't reinstate your balance. Nonetheless, as to somehow mitigate this situation we've issued you 100 Euro bonus, wagering requirements are 10X.
As evidence I provided screenshot of loss limit email confirmation, screenshot of Bets history(not complete because it's huge) and screenshot of compensation offer from Playamo.
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Ruby Slots Casino - Stalling payment for months
I have requested my withdraw for over 2 and a half months, finally got the deposit approved over a month ago and they still will not send out payment, I have contacted Ruby Slots a minimum of once a week by email and phone. I keep getting told that my payment is at the top of the list and they are waiting for payment verification. But still no payment. They tell me that they will email me the tracking as soon as it is sent but I haven't heard anything back.
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Dhoze Casino - Account closed and 192e not paid out
I deposited 100 euro paysafecard and 10 euro via Neteller. I played some non-live baccarat and blackjack and ran my bankroll up to 192 euro. When I withdrawed the money they closed my account without any further notice and said I breached their TOS: "I am sorry to inform you that we wont open up your account with us as you have broken our terms and conditions. "
I had delivered all my ID documents and got verified SUCCESFULLY. Now they just ignore my emails to still payout my winnings or atleast payout my initial deposit, but I got no answer.
I hope askgamblers can help me out with this issue.
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Bovada Casino - Has NOT paid me after 9 weeks
Hello,
I requested a $3000.00 Visa Fast Funds withdrawal from Bovada on 3/21. This was approved and processed on 3/22. As of 5/20 I still don't have my money. I've called their customer service department every week since this started. I always receive the same answer, " Our withdrawals team is working hard to get you your funds" BUT we don't have a time frame. This is unacceptable after 9 weeks. Especially when they claimed I should have received this in 5-10 days. I understand there was a delay but to not provide your customer with some kind of update is WRONG after 2 months. No one should do business this way and still have customers.
To make things worse, I've never received an email or any communication from Bovada about this withdrawal. I've made all the attempts to get information and have received nothing from them. At this point I feel disrespected and don't believe I will get my money.
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Casino Plex - Withdrawal of $500 is pending for 3 weeks
I am a member with Casino Plex since November 2015, they verified my documents long time ago and processed several of my withdrawals. On April 25th 2016 I ordered another withdrawal of $501.15 via Skrill (transaction request code 6790893CT.). Their withdrawal policy here http://casinoplex.com/withdrawal-policy/ states that it should take up to 72 hours, but it is still not paid. I contacted customer support several times and I keep getting immediate responses which seem generic and automatic - that the withdrawal is still pending and there are some technical difficulties.
I want my winnings paid and if it cannot be paid via Skrill I will agree if they send me a wire transfer or credit it on my visa card.
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Bovada Casino - Delaying the second part of my withdrawal
I requested a withdrawal of $3587.90 on Apr 13 2016. It was approved the following day Apr 14 2016.
The confirmation stated it would take an average of 10 business days to receive my money via Visa Fast Funds. After a few days passed I called customer care and they said that I would be receiving my money in 2 increments. (Not what the original confirmation stated). The first increment would be for $2400.00 and the second for $1137.90. (I guess $2400 is the maximum they can deposit every 7 business days).
I received the first increment of $2400.00 on 05/02/2016, 20 DAYS after it was approved. And I have YET not receive the second increment of $1137.90. In total I have been waiting over 1 month and 4 days to see the green in my account.
I have emailed Bovada multiple times weekly, and they suggest that I "keep checking my account". It's the same generic email pushed out. Today they sent me an email from their "Withdrawal Department" saying they have had technical issues overall that is causing delayed payments and that my withdrawal was eligible for payment on May 05th. HELLLOOOO today is May 15th.
Take my advice and run for the woods. I have had to beg to be paid out. I will take my money and drive 2 hours plus to a real casino. Not worth the long waits and the useless customer service.
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Cleos Vip Room - Withdrawal check problem
I was issued a check for a withdrawal that I made for $955. It was sent out fedex. Because I live in USA I have had nothing but problems cashing this foreign check drawn on BMO. My credit union won't even deposit it into my account. They say it will have to go to there corporate office and from there to the federal trade commission. They also said that " if corporate decides to accept it", it will take from 2-5 months for it to process and for funds to be available to me. I even tried to sign it over to my employer, and when he tried to put in his business account it rejected it. He tried 3 different business accounts at different banks . I finally decided to go back to cleosviproom and tell them what happened and ask them can they void that check and reissue a wire transfer. I was told " NO", they could not do that, maybe with my next withdrawal. Please help, thanks greatly
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Planet 7 Casino - Blocked my account, unable to request a withdrawal
I have been blocked by planet 7. I tried to withdaw my winnings and now I can't even talk to anybody in what to do to resolve my issue. I did receive an e-mail saying that they did not block me. However I get this response whenever I try to contact anybody or hit withdraw. I can deposit money. I just want my 550 that I won. Please help!
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Planet 7 Casino - Delaying my withdrawal
I won and requested a withdraw on March 24th, 2016 and submitted all the proper dicuments to preceed with my withdraw request. Took 4 or 5 times of sending in the paperwork to finally be approved and informed my check would be coming soon. It's been months since and still waiting around. No one can give me any information on my withdraw except that it's been sent to escalations to speed things up but that was 3 weeks ago. Not happy with my experience here at planet 7.
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Eurogrand Casino - Refused to pay out 160,000GBP, refused to provide reason and proof why
I have been waiting for eurogrand to process 2 x £5000 withdrawals from my £160,000 balance since Tuesday 17th may, as expected they asked for id which I sent in on Tuesday, and proceeded to resubmit my id on a daily basis, after absolutely no reply not even a 'thanks for sending the id type customer courtesy email' I today completely out the blue was told, my account had been closed, they can't give a reason but give several possibilites... All of which obviously have no relevance. At one point I was up to £500,000 in my balance but the moment took me and I went down to £160,000 before pulling out. I feel sick to the stomach from the thought of this life changing sum which is mine by right, being swept from under my feet. I have attached the only communication I have had with the casino thus far.
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Planet 7 Casino - Payment delay
On April 14 I requested a withdrawal for $100 and submitted documentation the same day. On April 21, I received an email saying withdrawal was approved. On April 25 I received an email requesting confirmation of mailing information, which was provided the same day. On May 16 I followed up officially via email and received the response that it was being escalated. I have not received any information or payment to date.
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Pamper Casino - Delayed Payment and Lack of Customer Service
Hello, according to the Pamper FAQ’s “Due to verification process for your security and ours, first time withdrawal request can take up to 10-14 business days to be processed.
For any further withdrawals, they are usually processed within 24 – 72.” Also, on the Pamper site, “Deposits and Withdrawals” page the banking methods are listed as follows: Visa/Mastercard (Instant), entropay (Instant) and Money Transfer (0-3 days). I made Steve Wood(s) aware of this and he said that it was for deposits only and that he would have the site updated (I have an email from him). I decided to try Pamper Casino. I used a bonus and met the play through requirements. I contacted the Chat Line and was advised that I met all of the play through and that I could either continue wagering or since I was eligible, I could request a withdrawal. I did request a withdrawal on 4/17/16 (QPE-312-72226). I received an automated response, on the same date, confirming the receipt of my ticket. And was informed that one of the agents would get back with me as soon as possible. I was also notified in the same email that I could check on the status of that same ticket by contacting the following link: http://support.pampercasino.eu/Tickets/Ticket/View/QPE-312-72226. When I had selected that link, I received an error message that the link was not valid. I contacted the Live Chat line to make them aware of this. I had also completed all of the corresponding information from Pamper for eligibility of my withdrawal and received a response indicating the following: Your request has been received. We have received your request and will get back to you with further details shortly. You can login to the support center or check your mailbox for further updates. Overall, since 4/17/16 I have been going back and forth via Live Chat lines and emails with Pamper about receiving my Withdrawal. Also, I received an email from AC Casino providing me with a different Ticket ID while addressing my initial Withdrawal (LUL-322-45295). I received yet another Ticket ID from AC Casino (MGP-480-78668) regarding the same matter. Please note that I ONLY submitted 1 Ticket (QPE-312-72226). All of my correspondence since has been via the Live Chat line and emails. I asked why I was being given so many ticket numbers and no one could answer me. I have been dealing with someone named "Steve" who has been beyond RUDE and condescending to me. Also, Steve had replied to me in an email dated 5/13/16 - "There might be a delay in making a payment to you on the first round as we have a number of real depositing players who have priority when paying. You will receive payment, but only after depositing players are paid in the queue first." In a different email to me from Steve, one the same date 5/13/16, Steve replied, "As we have other clients already ahead of you in the queue, I would expect you would receive your first payment towards the end of next week. I will be in touch with you next week to let you know when the first payment is sent.".... Please note that it is 8 days later (5/21/16) and I have not heard back from Steve. I had also sent Steve an email yesterday (5/20/16) requesting an update and he has not replied to that either. I have gone onto the Live Chat line over a dozen times, to no avail. I have chatted with Jen- P, Victor S, Tiffany and Steve (just to name a few). No one seems to know anything and each (except for Steve) have promised to make their supervisor aware of my frustrations. I have also received email from a Steve Wood and also Steve Woods of Pamper Casino and I find this quite strange. I have copies of ALL of the Live Chats as well as ALL of the emails from Pamper, AC Casino and Steve. I have tried numerous times to reach out to them, to no avail. I have also contacted my attorney and was advised to make a formal complaint such as this in hopes of resolving the matter, to try and avoid contacting the United Kingdom Gambling Commission, etc. Can you please respond to me as promptly as possible? My initial quest was to try out Pamper Casino and if I enjoyed it, I had planned on making some deposits (as I have at several other Casinos). But now I am concerned that they do not care for their customers and have absolutely no empathy and extremely poor customer service. I have been waiting since 4/17/16 to receive my withdrawal. Lastly, this is one of the last emails from Steve (after he told me that after I am paid, I am no longer to play on the site): From: Steve Woods
To: chrralph
Sent: Fri, May 13, 2016 9:31 pm
Subject: Re: Payout Request
Look, I am not sure why you have added so many people to the email list. I am the only one who can help you. I am the boss so no need to send multiple emails to other departments.
At no point did i mention affiliates.. an affiliate is what you came through to enjoy your free chip.
Secondly, I will pay you when we have the space in our queues to pay you. I will not give you any kind of pay dates and your demands do not work on my end. We give free chips as a way for players to come try out our software. So I hope you have fun taking your non depositing accounts to any other place.
I apologize for the long rant and will be more than happy to attach all of the emails and chats between Pamper Casino, AC Casino and Live Chats.
Sincerely,
Charlene
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Planet 7 Casino - Reduced my winnings for unknown reasons, stalling payments
I have deposited more than 3000 US Dollars thru credit card which only takes matter of minutes to take my money away, I requested Checks and no one cares for a month.
Requested amount is 13500 because I won couple jackpots, they altered it down to 9000. 4500 disappeared for no reason and most importantly I still have not received a single penny out of it. they are keep telling me to contact VIP host but for god sakes, nobody from this casino is real and I am consulting my attorney and find out If I can totally do a legal damage to them for wasting my time.
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7BitCasino - Withdrawal been cancelled and returned back to account 4 times
Wednesfay i cashout 400,- Euro back to my payment option Visacard. The day after my cashout request the cadhout was recalled by the Casino. I cashout again, a few hours later the casino recall the cashout again. I contakted support but they could not given me a good answer at all, they sayd all the time: We are SOOO sorry, we try to fix this problem. The 3 time my cashout was recalled i contakted the Casino Manager and she told be that the casino had some tecknical errors but it soon will be fixed. That message i got at Friday 20 Mai. Later at Friday support sayd to me that the cashout system was fixed, good i think. Then i cashout again. But last night the cashout was recalled by the casino again. Totally 4 times have the casino recalled my cashout request. I have chat with support 2 hours today, and only: We are really soooo sorry for this we will conntact you as soon the problem are fixed. Then i sent a mail to the Casino Manager again, my 4 mail and support should promissed me to tell the Casino Manager that she should check my mail and give me a quick feedback. This is 4 hours since now and still now answering. So this casino i dont will get my money back from, it is a factum that anything support or the Managers says and promicce can be listen to or take seriously as a true.
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Jackpot Knights Casino - Not co-operating for account closure, want refund for the stated period
I started talking with live chat on Jackpot Knights for account closure. They told me to send an email and I did.
I sent an email on 5/11/2016 for closing my account permanently.
Then I got an reaction on 12 may:
Hi,
Thank you for contacting Jackpot Knights Casino.
Playing casino games should be fun and entertaining. Did you know that you can set a limit on the amount that you are able to deposit? You can for instance have a maximum deposit limit of €50 per week, or any other amount you would be comfortable with.
As a gesture of goodwill and thanks for playing with us your account has been credited with a free bonus of €5. We are always rewarding our players to make their experience with us as fun as it possibly can be. There are deposit bonuses available every Wednesday, Friday, Saturday and Sunday. And on Mondays you will always be rewarded with 20 Free Spins if you made a deposit in the previous week.
If there is anything we can do to improve your playing experience with us we would be very glad to hear about it. Should you still wish to close your account this is something we will obviously respect.
Kind regards,
Matthew
On 13 may I told them again to close my account otherwise i will contact gaming authorities but still they didn't close my account and I lost even more money
In email I replied and said:
close my account permanently
if not close, i will email gaming authorities
From that time 13/5/2016 I gambled 525 euro and still not closing my account.
I want a refund of 525 euro from the day I request a closure of my account. I have a feeling of gambling addiction and after they send me the email and I again told them to CLOSE it and they didn't I have the right to have my money back!
I will attach some files showing the deposits and the emails I sended and received
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