I cashed out $2500 on May 4th. It was approved on MAY 20, 2016. AFTER BONUSES WERE SUBTRACTED, my withdrawal amount is $2325. I have been waiting for a month for this "overnight " check. I have called several times. The last time I called, I was told that I had to utilize the chat feature and speak with the withdrawals dept. I have done so on at least SIX occasions and continue to be told to email Tara who is in escalations. I have done so THREE times. I did receive a generic response from her which did not provide any answers.
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Slots of Vegas Casino - No payment, No answers!
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Golden Palace Casino - Added wagering requirements for playing with cash?!
I was playing with cash only (cancelled withdrawals on 19JUN. The chat claime that i still got wager requirements from 17JUN, when i made a deposit for a bonus and lost all the money. Or then there is something fishy going on..)
Been in chat many times about this but the chat workers seem like they do not understand what i'm talking to them or they do not have the competence to handle my request..
Here is my last deposit: (17JUN)
GPL3352881 17-Jun-2016 18:51:20 Deposit 25.00 EUR Money Bookers Approved
On 17 jun i lost the money and my balance went to zero. So all the bonuses and wager requirement removed while i lost the money.
And afterwords i was playing with the cancelled withdrawals in (19JUN)
44701454 19-Jun-2016 12:35:01 Withdrawal 100.00 EUR Cancelled
44701454 19-Jun-2016 12:18:09 Withdrawal 50.00 EUR Cancelled
44701454 19-Jun-2016 11:45:06 Withdrawal 50.00 EUR Cancelled
44701454 19-Jun-2016 11:41:51 Withdrawal 50.00 EUR Cancelled
After i played with the cancelled withdrawals i am trying to make a new withdrawal, the system says i got something to wager.
That should not be there since the money is already wagered because it came from the previous withdrawals.
P.S: Goldenpalace.ag casino accepts finnish players, i guess their sister site at goldenpalace.com is not doing so..?
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Winner Casino - Delayed Bonus Withdrawal
(company number 16156)
whose registered office is at 60 Nevis Street, St John's, Antigua.
(licence number 2351), an Interactive Wagering License from the Antigua and Barbuda Financial Services Regulatory Commission (licence number 2357) and a remote operating licence from the Gambling Commission of Great Britain (licence number 000-039123-R-319317-001)
Hello,
I have an account with Winner Casino and have a problem with the way thier procedures are run.
I believe that they are purposely advertising free spins and other promotions on the website that lead to direct losing of your own money. I have been a victim of this in the following way:
I signed up to the casino to recieve a no deposit 99 free spins promotion bonus.
I recieved the bonus and began to choose a slot game and start playing. I am fully aware of casinos using wagering requirements to cover the free bonus in order to secure a higher percentage of people not actually winning with the free money. This particular casino uses a x35 wager requirement. I had a total of £18 bonus money after the free spins i had signed up for had ended. I raised the bet to £2.00 per spin and got a big win, I raised the bet to £4.00 per spin and continued playing. I won a free spins bonus on bet £4.00 per spin. During the free spins I had a big win of £800. After the free spins I went to my account to see how much more money i had to wager in order to withdrawl my winnings. I carryed on untill finally my account said wagering requirements £733.6 - Remaining to wager £0.
I then tried to withdrawal and found that there was an error and I must contact support. I did this and the lady on the phone said I must deposit £20 of my own money using the card I wish to use and withdrawal on then I can take £100 back as this was the max cap for winnings the way I won (through bonus) even though I actually had over £200 I thought was mine.
- So I deposited the £20 using my halifax card ending in 9322. I went back to take out the £120 and was presented with yet another error message. I called up and the customer service dept on number "Phone Toll free: +44-808-1203-498 (UK)" to be told that I needed to send in verification ID. I thought that the act of depositing through my debit card was a way of validation as the £20 had been processed and avaliable as funds so nevertheless I continued to give them what they asked, this was in the form of my driving licence and a utility bill 3 months in date. I sent them this and I was given the answer that this wasnt good enough and they wanted my passport AND my full debit card showing the last 4 digits on front and signature on back. I was very weary of this so I replied through email saying I am not giving you my whole number as this would open me up to all sorts of problems. The customer service guy "Fergus" replied with "Also, feel free to cover the code at the back and the third set of 4 digit numbers at the front."
So I sent them what they asked. They then came back to me via email and said "
Dear Kady,
This is Cjay from the Support Team.
We have received the following;
- ID
- Invalid front copy of the card that ends with 9322
- Back copy of the card that ends with 9322
Please be informed that we need to see the first 6, and the last 4 digits of the credit card numbers.
I was highly frustrated with this so I went on to say I was told I did NOT need to give you all of this. You have my driving licence, my passport,
my ultility bill and my card front and back!!! how is this not enough please allow me my withdrawal. I got a reply back from someone else saying
I am Alfred from Casino Customer Service.
We understand your frustration and we apologize for the inconvenience.
Our security team just needs this last piece of information to enable withdrawal in your account. Kindly submit a front copy of your credit card ending in 9322. The copy should show your full name, and the first 6 and last 4 digits of the card.
Thank you for your understanding and we look forward to your email.
I am getting pushed pillar to post with everyone and thier dog on this support network. I continued to send them what they are asking for yet again which this time was my card with all first 6 numbers and the last 4 numbers in plain view with my name, exp date and signature all there to verify easily and promptly. After getting very annoyed with the way I was being treated I decided to call them up today and ask to speak to a manager. Well that turned out to be yet another major spanner in the works. I was repeatedly cut off when asked for a manager to resolve this. There were only 2 people working in the office A lady called Jill and a Lady called Jersey. BOTH were not able to assist me correctly and I asked about 40 times to speak to someone of higher authority to deal with my problem. I was told that there is no manager in the building and I would get a call back when there is. So there is no-one overseeing thier work and when there is a problem that the c/s does not know how to deal with or a question answered there is no one to ask for the customers help or peace of mind. I then went on to say how I understand that they dont wish to give out free money and they probably want to make it difficult for people to actually get thier winnings but I have my own £20 that I depositied into the balance because the lady told me if I do that then the £120 would be accessable! This was clearly a lie. They want me to go away and hope I cant be bothered to carry on the ordeal so I cant access my mere £100 winnings. I told them if they dont wish to give out money then dont offer a promotion where someone like me reads through the t&c's and understands about wagering requirements to go on to win!
I then had my partner call them up and record the call (he told them they were being recorded - as were we with thier phone provider) I had called about 8 times speaking to both Jill and Jersey getting nowhere and no-one to help me - with the added bonus of having the phone cut off whenever I said something they couldnt answer or more to the point didnt want to answer. I had my partner record the phone call during which he had asked them for a copy of thier dispute procedures to my email address. The lady Jersey had no idea what this even was. My partner then went on to ask the contact infomation for winner casinos ADR. Again he was met with pure ignorance. Jersey said "I do not know what an ADR is."
This was beginning to sound very suspect. Partner went on to then say "If you cant show me or send me a copy of your disputes procedures or ADR contact information then you are in breach of the Gambling Commision Rules March 2005" The line went silent and he thought we had another cut off. There was a faint voice so he continued to ask for this basic information that should be widely accessible for public domain. The other lady Jill must have told Jersey something because then magically she said "the dispute procedures page can be found under complaint section on our website"
This took about 15mins to even get this information. I then went onto the casino website whilst my partner was still actively on the phone call to Jersey. I found the complaints section and then Jersey said about IBAS. My partner then said "see how hard was that, I asked for this 10 mins ago" Jersey then replied with " I read it a while ago sir I told you about IBAS" At this point my partner said "when? you didnt say that, you didnt mention that all, you didnt even know what the disputes procedures or ADR contact information was!!!" After then telling Jersey that myself is currently writing an email to IBAS about this situation, my partner continued to ask some basic questions, and said I can ask her to withold the dispute if you can sort this out now. Jersey then went quiet and the line went dead at 16 mins 58 seconds.
I am awaiting contact from the support team about my last email with my card details yet again with the numbers in show they want so I can get my money but to be honest, after googling the casino and finding a review website where pretty much everyone is saying the same thing as me I decided that I would not stand for it, besides the fact that my own £20 is in thier account!
- I have attached a screenshot image of my account status showing the wagering requirements and the £0 left to wager proof. I also have attached some emails sent and delivered from thier team of "experts" within the last few days, as well as a clear recorded call of the 2 workers unmanaged and underknowledged not dealing with my issue. I am absolutely appauled at this level of "customer service" and am highly suspect of the way they promote thier bonuses and basically make it impossible or so extremely stressful and longwinded to get whats yours after playing by the rules. This started on the 17th June 2016, it is now the 20th and still they are witholding my funds. There is no dispute about the bonus monies won from the casino (as they know I have abided all t&c's) They are however not even allowing the withdrawl of my own £20 that they told me to deposit in order to release the bonus £100. My debit card was charged for this £20 transaction so that in itself should be verification?? They are purposely not giving me my money and I feel that I would like this investigated further if that is possible please.
Best Regards
Miss Kady Hughes
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Slots of Vegas Casino - Delayed Payment and Poor Communication
Hi ASKGAMBLERS. After many attempts to get an explanation of my delayed $500 payment, I need your help. Here is a timeline:
1) Withdrawal Request for $500 (Debit Card payout | WIre & Check methods were experiencing major delays) - 4/11
2) Withdrawal Approval for $500 - 4/29
Per Ryan Stone (VIP HOST), Payout sent to processor - 5/20 (VIP Host told 4-7 Biz Days to receive funds)
3) Forced to Change Withdrawal option and choose WIRE - 6/1 (NOW, they were experiencing "unexpected" delays with Debit Card payouts)
4) Wire was resent to the processor - 6/8 (4-7 Biz Days to receive funds)
On 6/15 I emailed Casino Support Center asking for any confirmation of the WIRE, but never got a response. To make matters worse, when I again asked my VIP Host on 6/17 about my payout, glibly responded, "The wire should hit sooner or later." So, now it's been 20 biz days since my payout was FIRST "sent to the processor." Please help expedite my payment. Thanks, Robert
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Smart Live Gaming Casino - Payment Delayed
So i wanted to withdraw £476 from my account. This was requested and confirmed. However after 7 days of waiting i speak with the live chat. They tell me that there is an uncommon amount of withdraws.
So after speaking more with them they tell me that there needs to be more checks carried out even though i have sent them my documents last week.
Please sort this. Its a joke
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Smart Live Gaming Casino - Payment from 15th April still unpaid!
I won and withdrew a balance of £5330.95 on the 15th of April. They refused to verify my identity using my provisional driving licence (which is an accepted form of national ID).
I got hold of my passport and sent it in on the 13th of June, which was accepted on the same day.
Fast forward another month and I have still not been paid, despite having sent in all of the documents requested,
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Smart Live Gaming Casino - Payment pending for over 2 weeks
I made a withdrawal of £500 on the 29/06 and it is still pending in my account.
I have passed all verification including phone verification and have only ever played the slots without accepting any bonuses offered.
Every time I speak on live chat or email to see when my withdrawal is likely to be processed, I always get the same answer - Thank you for choosing Smart Live.
We are writing in regards to your withdraw query.
Please be advised that the respective department is currently handling your case and once they have completed the full review of your account activity your withdrawal will be processed and you will be notified vie e-mail.
We do apologize for the inconvenience, however this is a standard procedure that is necessarily performed in order to comply with our regulations.
Please be informed that in order to avoid providing any misleading information I can not inform you of a certain time frame that will be required for this to be completed , however I can assure you that we are doing our best and will inform you as soon as we have .
I'm starting to feel very worried and disheartened now. It isn't like its a large withdrawal either :(
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Ruby Slots Casino - Refused to pay $2,500 & Locked my account
Ruby Slots - $2,500 Neteller REFUSE TO PAY & Account Locked
____________________
, I won this money fairly and in the spirit of the game and such I require prompt payment
• When my account was “locked/revoked” without being notified, I had
o An account balance IN-EXCESS of $6,800 USD!!!
- Ruby Slot account balance of $6,752 on 9th July 2016
o An amount of comp points
o Pending Payment - $2,500 USD
- via Net Teller (Account ID 459825434630)
- Cash-out $2500US requested on 8th July 2016, last observed state was “Pending”
Ruby Slots still needs to pay me the money it owes me IN-EXCESS of $9,300 USD ($6800 USD +$2,500 USD) to my Net Teller (Account ID 459825434630).
• Especially since this money it owes me IN-EXCESS of $9,300 USD consists of my legitimate winnings that costed me $2,199 AUD of my deposited money.
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Slots of Vegas Casino - Failed to Pay $1,884 & Locked My Accout
I won this money fairly and in the spirit of the game and such I require prompt payment
• When my account was “locked/revoked” without being notified, I had
o An account balance $0.18 USD
o 36 Comp points
o Approved Payment - $1784 USD
- via Net Teller
o Pending Payment - $100 USD
- via Net Teller
Slots of Vegas still needs to pay me the money it owes: $1,884 USD to my Net Teller (Account ID 459825434630).
• Especially since this $1,884 consists of my legitimate winnings that costed my $701 AUD of my deposited money.
• Below is the deposit summary depicting the total of $701 AUD
Deposits
# Date Transaction Amount
1 6/02/2016 0:00 DF-Amex Deposit Approved! $100.00
2 6/01/2016 0:00 DF-Amex Deposit Approved! $269.00
3 6/01/2016 0:00 DF-Amex Deposit Approved! $131.00
4 6/01/2016 0:00 DF-Amex Deposit Approved! $100.00
5 6/01/2016 0:00 DF-Amex Deposit Approved! $101.00
$701.00
Cash-out #1 - $1,784 - Approved
# Date Transaction Amount
1 7/01/2016 15:36 Manager Withdrawal Approved! -$774.18
2 7/01/2016 15:36 Manager Withdrawal Requested -$774.18
3 7/01/2016 15:36 Wire Transfer Withdrawal Declined $774.00
4 7/01/2016 15:36 Wire Transfer Withdrawal Approved! -$1,010.00
-$1,784.36
Cash-out #2 - $100 - Pending
# Date Transaction Amount
1 7/06/2016 11:59 NETeller Withdrawal Requested -$100.00
____________________________
EMAIL FROM Slots Of Vegas In relation to the locking of my account:
____________________________
Thu 14/07/2016 12:31 AM
_________________________
Hello,
I hope you are doing fine.
I am sorry to inform you that your casino access has been revoked. The decision is unfortunately, non-reversible. Any casino account can be closed based on our sole discretion as part of our policies to ensure game fairness, the safe keeping of company assets and our third party processors. Your understanding is appreciated.
Have a great one.
Chuck S.
Customer support.
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Secret Slots Casino - Blocked my account and withdrawals for no reason
Hi I joined this casino 2weeks ago and have deposited we'll over £1000 on this site when I withdrew £1000 of my legit winnings after the correct pending time they sent me a message please see attached files I have since made 2 more withdraws which equals £3000 then suddenly my account blocked which I did not authorise in this site and I can no longer go on it I still have £1329.26 of remaking winnings on my account but can't withdraw it and this was all won before they decided to block me I have yet to see any money and feel cheated by what should be a well trusted site and I do not understand how they taken my money and when I was winning and withdrew some temporarily closed me for 5 yrs ? Should I close the account permantly to release the funds ? Pls help as I did nothing wrong and I payed them my money which they took without any problems
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WinTingo Casino - Did not receive free spins with deposit
So the sign up bonus with wintingo is you get 50 free spins on Avalon with the code Avalon50M. I deposited 25$ and never received my free spins. I contacted there live support and was told that the free spins have been issued to the game starburst but for some reason that game is not offered on wintingo casino site that I have access to. I've contacted them several times trying to explain to them that game is not offered on the devices I have access to. I was told to try to use me computer, iPad, iPhone, and Android. The game is just not available. Very frustrating.
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Slots of Vegas Casino - Stalling payments! Again!
Requested withdrawal on 6/16/16 of $2500.00. On 7/5/16 a portion of my withdrawal was approved. The other portion of $600 was added back to my account with a withdrawal request date of 7/15/16. Slots of Vegas informed me that i would have to wait another 10-15 days for this to be "approved". that would mean I will be waiting over 2 months just for "approval" when they claim 10-15 days. Also, I am still waiting on the approved portion of $1750 to be paid out. I was told I now have to do bank wire because the other options of direct deposit and check are no longer options. I submitted my info and was told I am set up with bank wire. I am frustrated that I cannot just play at this casino and get paid when I win. There is always some issue with paying out. I have played alot of money at slots of Vegas and will not be playing anymore if it is so complicated and hard for them to pay out!
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Total Gold Casino - Unpaid withdrawal
Hi I've made a withdraw of £80 on Total gold casino more then 7 days ago but I didn't received that money. I've emailed more then twice first email I had an answer saying would be answered soon but nothing, send a couple more emails no answer try and talk with someone through the customer support number nobody answer. My name is Carlos *******, my username is starsky73, can you help me, thanks
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Deal or No Deal Spins Casino - Stalling payment
Won £600 on this casino.
They informed me that there had been problems but payment had been sent, promised for today at latest.
Well, well never arrived.
All I get are pitiful excuses from their support.
Hello DeCount
You have been credited with 10 free spins. You have a pending withdrawal
request that has been delayed due to technical issues. We expect this to
be resolved shortly and for you to receive your funds. In the meantime,
please accept this as an apology for any inconvenience.
Kind regards
The Banker
Deal Or No Deal Spins
Heres another one ..
Dear Stevie
We are contacting you from the Transactions team at Cassava Ltd., with regards to your recent withdrawal request from your account with alias DeCount.
Unfortunately your withdrawal was delayed due to a technical error experienced by our payment provider. We are happy to advise that this has now been resolved, resulting if your withdrawal being paid. This should settle into your account within the next 5 business days and will reflect as being paid by Cassava Ltd.
We would like to sincerely apologise for any inconvenience incurred due to the delay and wish you continued good fortune.
Please feel free to contact us at Bingotransactions@cassava.net, should you have any inquiries.
Kind regards,
Bingo Transactions Team
I'm STILL waiting.
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Cool Cat Casino - Have still not received winnings
On June 3, i make request for two bankwire withdrawals. Both withdrawals were approved, One for $2,500 and other for $633 , it's now over 40 days and I dont receive nothing. Why is this? I want gamble more, but i don't receive my winnings. I get very discouraged, I receive email they need 9 digit international code to send wire, i send to them code, and nothing. Would like to receive both of my withdrawal winnings, i wait long time.
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Uptown Aces Casino - Stalling payment beyond their own time frames and rules!
I won on uptown aces casino the middle of June. I already had submitted all my documents and was verified & approved back in April from a win but I never ended up withdrawing because they kept not approving my documents. Eventually they were all approved.. I requested info regarding diff methods of withdrawing because I wanted to know the quickest way to receive payment and I was told bank wire. By the time I had all the info I needed like swift code, etc (i wanted to be 100% sure I did everything correctly), I requested a withdrawal on June 29th via bankwire and it was approved and authorized to be paid out on July 1st, 2016 at 2:24AM and then processed and sent at 7:48AM same day on July 1st, 2016. I was told after being processed it would take 5-10 business days but averaging approx 7 days but to cover themselves, they had to say 10days. I called customer service many days later asking what the procedure was because it was the first time I had an international bank wire. I was told that it would be in my account at the latest the following Tuesday. I went on that night to play on Uptown and tried to make a deposit but it would not honor any bonus matches for my deposit that I got in my emails. I went on live chat and was told that not all promos/bonus matches were for all players. I said sir, I have deposited nearly every day, every other day and I have never had a problem using match bonuses with my deposits. He said again not all players could use them. I found that baffling but my exp. with live chat has been no one on same page anyhow. I used my comp points and two days later, I tried again. Same thing. wouldn't work for bonus match so live chat again. She looked into it this time and said my account was "bonus restricted". I now got worried so I had her check my withdrawal and she gave me same day of following Tuesday at latest for my money to be in my account. She said once in a while management will go through accounts and limit when they over use bonusus. I said I have only used when I deposited or followed the rules. She said there was nothing she could do but said I could use one because I was on my ipad so it qualified but it wasn't anything I would normally waste my time or money on. So I didn't deposit. Tuesday came and went and no funds in account. I called back cust supp and the same man answered. He was very nice and tried his best to answer all my questions. He now stated that it wasn't going to be in my account until Friday July 15th. He said he had made a mistake but did admit to speaking to me before. Everyone makes mistakes and he admitted it on his own accord so no biggie. Now, I wait until Friday and I call to verify in the morning with uptown and I tell them its still not in my account. She checks and says yes it is suppose to be in today at the latest. She said my advice is to give it till end of business day. I think it should go through. I said but what if it doesn't. Now, I am counting on that money at this point so hearing I have to wait got me a little nervous. I said can you just look into now, so I'm not wasting another business day and then the weekend on top of that. She says unfortunately, you will have to wait until the end of the day. at 4PM, I call them back after calling my bank and having them keep an eye out for it also and I tell the woman it wasn't there still. She checks with her supervisor who says to tell me, wait until Tuesday. Now its only Friday, so now I am waiting the weekend and 2 more business days. I said why cant you investigate today. I asked to speak with supervisor. Morissa ( I believe her name was) gets on line and says she is sorry I was given bad information by everyone. I said but its suppose to be 10 business days tho. She said yes but I need you to wait until Tuesday. I said but then on Tuesday, it will be wait until Friday. I said I need that money as it is accounted for in my budget. She started getting very rude saying there is nothing I can do. It is out of my hands. You just have to wait. I said why cant you trace it. She said you have to wait. She said what it is you want me to do for you. I told her, I just want to be paid because it has been the required time frame and i checked to verify many many times this week because of the importance of me receiving it. I also told her I felt I was being penalized by having a bonus limitation put on my account. I was told that is because I haven't deposited in a few weeks. I said that's because I wouldn't be able to withdraw. i followed the rules. She said its not because I won. I dont believe that.Never have I been limited on bonuses matches with my deposit. I am being put off just like I was when I sent in my documents back in April and I ended up playing my winnings. I only want what is mine. If I have to play by the rules, why dont they have to?
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Cloudbet Casino - Loyalty Points Never Released, Support Unresponsive
I have accumulated more than 45,000 loyalty points at Cloudbet. Their terms and conditions state that for every 800 loyalty points accumulated, I will be credited 0.01 BTC, however I only ever received 0.06 BTC in bonus funds, presumably for my first 4,800 loyalty points. That leaves over 40,000 points that have gone uncredited, amounting to more than 0.4 BTC. I emailed support about this issue numerous times and was always given a canned, ambiguous response that didn't address my issue or answer any of my questions.
I have since emailed support several more times to ask why they didn't credit me for my loyalty points, asking for clarification on the function of loyalty points, asking why I haven't been offered any bonuses or promotions or VIP offers, and was initially told that my email had been escalated and I would receive a response/offer soon, which never came. Then I emailed again and was told that because it was July 4th weekend it might take a bit longer but that the player manager would be offering me something soon. Never heard back from anyone again, despite sending upwards of a dozen emails to support in the two-plus weeks since I last heard from them.
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Yukon Gold Casino - Delayed withdrawal of 770 euro
Delayed withdrawal of 770 euro, waiting almost a week and no response from support!
I have sent them 3 emails and I have not received an email back from riskmanagement@casinorewards.com. When I did a withdrawal on 11/7/2016, it said my funds will be pending 2 more days before it gets released. However it's been pending 5 days now! I have sent my ID documents and they confirmed that my documents have been accepted and that my account has been ID verified.
I have sent them the following:
- ID front
- ID back
- Bank statement
- Picture of Skrill
- Picture of Neteller
I have contacted the support in the casino client + their support chat but they all referred me to riskmanagement@casinorewards. I have sent them 3 emails to that particular email but sadly still no response. I have even added my ID documents just to be sure in attachments aswell. Please help askgamblers!
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Planet 7 Casino - Delayed $100 payment for 30+ days
My withdrawal was approved on June 1st and have not received my $100 check. It's just a small amount that I won with a no-deposit bonus. I wanted to see how the withdrawal process went before depositing my own money. So far, not so good!
I emailed them the other day and they said it was sent to escalations department. That seems to be the common theme here. I was given two email addresses in the escalations dept. so I sent them emails to check the status. That was only yesterday so I haven't received a reply yet.
Hopefully I hear something soon.
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Raging Bull Casino - Delaying payment, giving me the run around
my withdraw is still requested after 45 days they have always been slow , but this has been over month ,had numerous discussion with live chat.,
they not pay me easly, when i ask live chat they say, "finance dep is closed right now", or "we wll pay next week"
they give me this answer every time i asked about my requested payout.
my last compalaint was about same issue , it was resolved and they said
"Moving forward I can assure you that there will NOT be any further delays with your withdrawals - you have our word!"
need help please
thank you
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