Not much unique here, other than I had a pretty substantive run of recent luck and am determined not to fritter it away due to boredom this time while waiting for the withdrawal process.
I have had one withdrawal approved for a while, and another one in the approval process...and a lot more where that came from. I am not really too concerned about timing, honestly, but the lack of communication is concerning.
I got my first withdrawal approved on June 17.
I chatted with a "VIP Host" on June 24, she confirmed the withdrawal was pending (with some money backed out for bonus that I used - that's fine, it was explained very thoroughly and logically, I was very impressed) and suggested that I submit wiring information. I did that, and she confirmed receipt of the info and told me she'd let me know if she needed anything else.
Fast forward to July 28th. I hadn't heard anything so I went through the live chat and they did the same "send to the escalations team" thing that everyone else seems to have gotten and I got what appears to be the stock email from "Ally" that says she'd contact me within 3-5 business days. OK, so I'll wait.
Then last week, I went on a pretty insane run of luck and ran up a pretty substantive amount of money. So I decided to press the issue. I chatted with my own "VIP Host" (who has called me on the phone a few times, so I assume this isn't a bot or anything). He was cordial and all but didn't really offer any new advice on the withdrawal, other than telling me they are having problems with the provider and that there's no way to get more than $2,500 out at a time (which seems odd to me that a site that has a progressive jackpot of over a million dollars would pay that out in $2,500 increments, but whatever). He did confirm no withdrawal restrictions for me though, which is cool.
It seems as if people have had luck jumpstarting this process through this site and getting Tawni in the mix, so that's what I'm doing. I'm happy to wait for this process to unfold, it ain't my first rodeo and I know it can take long, but some better communication and reassurance that it's being worked on would be very helpful.
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Planet 7 Casino - Delayed on first of many withdrawals
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Smart Live Gaming Casino - Another non payment
Another complaint....
Withdrawal made 03.08.16
Told 3-5 days. Today is the fifth day and I've been told it's expecting a delay for extra technical time blah blah blah....
Have been told so many things since Friday 5th when the casino lost its GC licence or at least suspended.
Company is making so many excuses and lies to delay payments of which now each day goes by makes me pretty confident I'll never receive my money.
I'm fully verified and I have been told on recorded and saved chats/emails that there are no issues with my withdrawal.
I happen to have a larger withdrawal pending so would rather no disclose the exact sum.
I notice people are starting to take court action of which I will start however I think this company is being wound up as we speak.
Looking at there accounts they are in a complete mess and change directors every few months. Something seriously has gone wrong.
Pay us our money back and stop lieing.
If you are closing then do the decent thing and tell people rather than still taking money.
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Mr Ringo Casino - Delayed payment & Poor support
This is the 8th day im waiting for my 2 winnings. The have twice put the money back to the casino account though i made 2 withdrawls and got refnr that the withdrawls were ok. They have said on numerous accations that tha money is paid out and they blame the banks. Today i recived a email from a manager telling me the money is paid ouy. Idi one by bank taht according to their words should take 2-3 day. Tomorrow its gone 8 days when i first tried to take it out but thet paid it 3 days ago so that should come to my bank today. And withdrawl number 2 i did with Thrustly bank that the manager said would take max 24 hours its now been 3 days i did that withdrawl so something is not right there. Ive been trying to contact both service desk and the manager but gets no response. I cant click on the support for that because they have stopped me from doing that. Ive been playing for 8 years and i have never had a thing like this happend to me. After this i lost my faith in this industri. Ireg an accout and won some money twice. I did as i always do sent in all nessesery documents before a withdrawl so i speed up the procces. Now its been 8 days ago i tried to make a withdrawl and 6 days for my second one! I feel cheated and havent gotten anything from this casino but hearing the money is on the way etc. 2 days ago i talked to the first manager for 30 minutes by the phone when they finnaly called me that he promised i would have both my withdrawls on my bank the next day, that was 2 days ago!
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Planet 7 Casino - Delayed Payments
I was approved for my first withdrawal on July 6th. I have 9 withdrawals coming to me. 232.00,100.00,378.00,145.00,160.00,120.00,203.00, 221.00 and 100.00. It is August 11th. I have received emails notifying me that all my withdrawals were approved except the last two. I have been working with my VIP host and she is very friendly, however It's been over 2 months and I still have not received any payouts. At first I requested paperchecks and then a different VIP host told told me if I do direct deposit it should speed up the process. I have provided them all the documentation they need to do direct deposit. I have been told several times I just have to wait. How long should I wait? I saw several complaints about Planet 7 on this site so I am hoping this might help me get me my withdrawals I really hated to have to file a complaint because all the customer service reps. are very friendly and my VIP host that I have assigned to me now really seems to be trying to help me. I read all the terms and conditions and have followed every one of them. I just want my winnings of 1659.00 minus the fees.
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DizzyWin Casino - Locked my account with 8200 EURO!
Hello!
Few weeks ago i open account at Dizzy win casino i got very lucky winning on the roulette,after i have sent my documentation as requested,then i see that my account is locked and no one is responding to me,they keep stalling me with stupid excuses again and again.
i have in this casino 8200 euro please help to get my fair money there.
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Golden Lady Casino - Did not pay legitimate win from free chip
Hi, i joined at this casino 2 years ago and made a lot of deposit until 1 year ago but never have won. I mounth ago i receive 100 free with 9900 wager and max cash out of 50. I met terms with balance at 1450, so i take my 50eur by neteller.
I'm sorry to say that they have lost a chance to earn my trust because after 1 mounth i never have receved this little win. I sent fax back and other docs soon, but no answare received also. Just some time before they call me at the phone for promotion promotion deposit deposit but i have stopped to deposit because i had no trust .
I don't understand how this peoples continue to work on line.
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Planet 7 Casino - Waiting for $1459 Check
My withdrawl of $1459 was approved by Planet 7 Casino. I should have received my check by now, but no check has arrived. I contacted Planet 7 and they referred me to the "escalations department" where I received an automated reply from AllyT: "Let me inform you that I am currently handling a high volume of emails and this may result in a response timeframe of 3-5 business days." These stall tactics have to stop. Please send me my check ASAP. Thank you.
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Cool Cat Casino - Waiting on payments for over two months
I requested two different withdrawals from Cool Cat Casino back on 6/5/2016, one for $900.00 and another one for $1000.00. They both were approved on 6/23/2016, one for $674.00 and one for $740.00. I tried waiting , I tried calling, Is been over two months since this all started. I'm hoping to find help here at Askgamblers.
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Slots Village Casino - Disabled account with withdrawal still pending
Hello
During this day, my account was disabled. I played some but now i cannot login. Yesterday made a 25€ deposit in order to get withdraw proccess (200$) that was still pending since 06.08.2016 approved and payed.
I wil provid chat support (proves the ammount that shoul be payed) and image of my account status.
If you check my support chats, you will see that withdraw proccess exists and perhaps now they disable my account just to doon't pay my winnings (200$).
Already sent a email today for support@slotsvillage.ag and no answer. Even call 2 times today to number provide on message on logon account (+1-702-964-1113) and nobody attends and call is disconnected with message "Bye".
I want to complain on that, because i want to collect my winnigs. I've deposit 50$ total (2x 25$) on this casino.
Waiting your reply on this and hope you can get some answer from this casino.
Best regards
Emanuel Saraiva
**Please check and read this chat support from yesterday:
11.08
Welcome to LiveChat
Angelo
Support Agent
Good
Angelo
Hi, how are you?
emasar2 | VIP1
hello
please check my withdraw proccess
why still pending?
suposed 72 hours to approval, right?
Angelo
Up to 1 week for the approval and up to 12 days for the money to enter your account
emasar2 | VIP1
terms and conditions says: Withdrawal requests are reviewed every day, from Monday to Friday, within 72 hours from the moment the Member placed a withdrawal request on the Slots Village Account
72 hours passed by
Angelo
ok let me make a request and see
emasar2 | VIP1
ok, iam waiting
any answer?
hello?
Read
Angelo
ok your withdrawal request will be reviewed today
also send a email to support@slotsvillage.ag
to have the info on your mail
The chat has been closed due to long user inactivity.
Chat closed.
Start the chat again
Welcome to LiveChat
Caesar
The Ultimate Agent 007
Good
Caesar
Hi, how are you?
emasar2 | VIP1
hello Caesar
Caesar
hey Emanuel
emasar2 | VIP1
when my withdraw will be approved?
preavisious chat support told me today
Caesar
monday
it will be reviewed
emasar2 | VIP1
monday???
passed more then 72 hours according terms and conditions!!
check this: 11.08
Welcome to LiveChat
Angelo
Support Agent
Good
Angelo
Hi, how are you?
emasar2 | VIP1
hello
please check my withdraw proccess
why still pending?
suposed 72 hours to approval, right?
Angelo
Up to 1 week for the approval and up to 12 days for the money to enter your account
emasar2 | VIP1
terms and conditions says: Withdrawal requests are reviewed every day, from Monday to Friday, within 72 hours from the moment the Member placed a withdrawal request on the Slots Village Account
72 hours passed by
Angelo
ok let me make a request and see
emasar2 | VIP1
ok, iam waiting
any answer?
hello?
Read
Angelo
ok your withdrawal request will be reviewed today
also send a email to support@slotsvillage.ag
to have the info on your mail
The chat has been closed due to long user inactivity.
Chat closed.
Start the chat again
Caesar
checking with accounting
one moment pleae
you must have a deposit in the last 5 days prior to requesting the payout
if you make a deposit now
you will be able to request the withdraw
to get it approved
if you deposit now
it should get approved tomorrow
and max withdraw from free is 200$
you won from free play
emasar2 | VIP1
so the rest of balance is for what?
Caesar
it will be voided
emasar2 | VIP1
ok then. if i deposit now 25€ whats your best offer?
Caesar
700% bonus
emasar2 | VIP1
and wager and maxcashout?
Caesar
no max cashout
and wager is 3x deposit+bonus
emasar2 | VIP1
how that? usually is 25x and slots wagers 100% per bet! Can you explain?
hello?
Caesar
misstyped
yes
the 25x
and 100% on slots
that is correct
emasar2 | VIP1
and one more thing. If i deposit now can you assure that withdraw will be approved tomorow?
Read
Caesar?
Delivered
You have been transferred to: Caesar.
Caesar
hey
i m back
500% bonus
for your next deposit
100% contribuion
and 25x wager
the 500%
is on first 5 deposits
its a very sweet deal
emasar2 | VIP1
i asked you if i made the deposit you asssure me that my withdraw will be approved right now?
Read
Caesar
tomorrow
but if you dont have the deposit
as per rules
it will surely be declined
by accounting
you can deposit the 25$
and all should be good
emasar2 | VIP1
ok, tomorrow
i will deposit now
meanwhile my withdraw ammount submitted is 400$ and you said only 200$ can be cashed out, so how to fix that?
Delivered
Read
Caesar
4:00 pm
you dont need to do anything
the 200$ should be approved
and the rest will get voided
automaticly
4:01 pm
you dont need to do anything emanuel
emasar2 | VIP1
do you assure that?
Delivered
emasar2 | VIP1
do you assure that?
waiting you answer to transfer funds from my netteller account
Caesar
assure what?
that it wont be a problem
caus its 400?
emasar2 | VIP1
yes
Read
Caesar
ofcourse
no worry Emanuel
emasar2 | VIP1
transfering funds to my netteller account...
still pending the operation , can you please hold a few minutes more?
Caesar
sure
emasar2 | VIP1
ok
done
so my wager is 3750$, right?
Caesar
yes
emasar2 | VIP1
can you check please my wager now? i've a bit. just to check that is correct
Caesar
sure
its all right
good luck Emanuel
please
let me know if you need anything
i will be here tomrrow
:)
emasar2 | VIP1
check my wager done
Caesar
how much did you bet on the slots?
emasar2 | VIP1
now please. just to check thats decreasing
on slots always
Caesar
how much
did you bet
emasar2 | VIP1
thats what you confirm me ...
to see if wager is decreasing according 100% per bet according
check wager left please
waiting Caesar
Caesar
51
so far
emasar2 | VIP1
51$ wager done?
Read
Caesar
yes
emasar2 | VIP1
perfect
Delivered
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Palace of Chance Casino - Delayed $1375 payment
I have had a withdrawl in the amount of $1375 from Palace of Chance approved on 7/15/2016. I was told via a live chat agent that it would be sent to the processor on 7/29/16. Since then I have had several live chat conversations. The latest was that it was in "Escalations Department", and to contact Tara via email, which I did. I received a form letter back stating how busy she was, but she would get back to me within 2 to 4 days. It has now been 5 days with no personal response from Tara. This seems to be the norm for this casino group. Their email address is actually "fastwithdrawls". I would appreciate your help in receiving tracking information on this withdrawl, or a reason why it has not been sent to the processor for payment to me. I believe that the processing fee should be waived in lieu of the fact that I have waited so long for payment.
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Silver Oak Casino - No payment in 6 months
This casino owes me $9200 by their own admission.$1700 of that has been owed since March. However they claim I cannot be paid by wire because of some problem with Planet 7 in 2013. I was not aware that there were any problems as i deposited 10s of thousands of dollars in good faith assuming they would make good on any legitimate payout. So they now tell me a check would take 6 months and I need to get a bank card that they will fund. I had to do a complete verification process although they already had all the information. They would tell me they had what was need then come back for more information. Again this was in addition to regular verification info. I still question why they cannot pay me by check or wire transfer but want the money however I can get it. It has now been 33 days since my information was received and accepted but when I call they say they have no "updates".
Also , although I was playing at Silver Oak I have been sent to Planet 7 for payment which makes no sense. I guess Silver Oak does not actually have a payout department.
In addition to all of this they double charged my credit card for $165 which I did not report to credit card company to make their life easier. This money was also never refunded. It seems that there is clearly internet fraud here when funds are accepted and casino has no means to payout, I receive wire transfers and checks from other casinos with no problems. I would like to know if , when, and how they intend to pay me .
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NetBet Casino - Cancelling a £1500 Withdrawal & Unfailry adding the balance back as Bonus
Hi Support.
I am currently in the early stages of a withdrawal issue with NetBet Casino over the cash balance of £1567.
As it currently stands. I am awaiting an email response from NetBet regarding the cancellation of my Withdrawal request.
I will structure this email with event timelines in order to communicate this as clearly as possible.
09-08-2016: So to begin with, after logging into NetBet Casino I was notified of an offer in my Bonus Section. The offer was a 100% deposit Bonus up to £1000 with a wagering requirement of x40 (£40000) attached to it before I could withdraw.
09-08-2016 23:47:46: I made a deposit of £1000 but could not activate the bonus using the code so logged off.
10-08-2016: I spoke with a Live Chat agent to have the bonus activated and this was done after I made sure I knew the specifics of the terms and conditions surrounding the wagering requirement. The offer was added to my account requesting me to accept the offer.
I proceeded to start the wagering requirement only to realise that the wagering requirements were not decreasing as the offer hadn’t been accepted yet. With my balance now at £900 I accepted the offer and then deposited £100 at 13:09:49 to get my balance back to £1000 in order to increase my chances of completing the wagering requirement.
Acknowledging my mistake of wagering before accepting the bonus, I knew that the extra deposit of £100 would become part of the bonus offer terms and conditions and was happy to accept that.
So with a balance now of £1000 Cash balance and £1000 Bonus balance and the offer accepted with it showing in my Active Bonus Section with details of the wagering requirement present, I proceeded with wagering.
Just to provide a clearer perspective, the wagering requirement was carried out on two Slot Machines both of which were not listed in the terms and conditions as blacklisted in anyway.
I completed £18438.08 wagering before my Cash balance was £0 and my Bonus balance was £0.
I then went to my active bonus page and cancelled the active bonus in my account to ensure I didn’t have to continue to wager any more money on this active bonus in the future. This was successfully cancelled and before I logged off there were no active bonuses in my bonus section and the bonus was now moved onto the Bonus History tab as expected.
10-08-2016 23:21:41: Purely for leisurely purposes I deposited £500 for another session in the Casino. When I deposited there were no Active Bonuses or Wagering requirements presented on my Bonus Section page. As expected, the £500 went straight to my Cash balance and with no associated wagering requirements I proceeded to play at the Casino.
By the end of this session my Cash balance was up to £1567.50 my Bonus balance was still rightfully £0 so I proceeded to carry out a withdrawal request of £1567. This was processed and removed from my Cash Balance
11-08-2016: I then received the following email from NetBet support:
Our finance department would like to inform you that your withdrawal request of GBP1567.00, registered on 2016-08-11 has been cancelled by our payment agent as your application was not completed in time.
As a result, the amount of GBP 1567.00 has been returned to the balance on your player account and you can use it at any time you wish.
For any additional help, feel free to contact our customer service department.
Straight away, I logged into my NetBet Casino account only to find that the money had not been put back into my account. Also, the brief, unclear email obviously left me with more questions than answers so I proceeded to contact the support line.
Upon getting through to support, the agent who I will not mention by name out of decency took my username and without performing any security checks, proceeded to give me information about my account. This in itself is extremely concerning. Her vague, unclear and inconsistent response as to why my withdrawal was refused included the following:
• The email I received was not communicated correctly and shouldn’t have been communicated like that as explanation is incorrect.
• The withdrawal was refused as I still had to complete wagering on the bonus I had previously cancelled earlier in the evening.
• There was a ‘Technical Issue’ with the site which enabled me to request a withdrawal request when it shouldn’t have.
• She could not give me any further information than that as she had limited access to the information on my Account.
• The money had not been transferred back into my account as it was with the Finance Department who were carrying out investigations.
• While this has been escalated to the Technical and Finance departments I can expect to hear back in 48 hours or more.
I explained that I had cancelled the active bonus at the end of my previous session, there was nothing in my bonus section other than cancelled bonuses and deposited the £500 with no bonus or wagering attached - purely as a fresh deposit. Essentially I did not agree to any terms, nor was I presented with any throughout the deposit process.
While on the phone I checked the Bonus section of my account and just as before there was still no record of any Active Bonuses or Wagering requirements so I took screenshots of this to support my claim with the date and time clearly shown.
To summarise in short:
1. Deposited £1000 on 09-08-2016 but could not activate the bonus.
2. Had the bonus added to my account on 10-08-2016 but started wagering without accepting the offer leaving my deposit balance at approximately £900.
3. 10-08-2016: Accepted Bonus. 13:09:49 Deposited £100 to bring my Cash Balance up to approximately £1000, Bonus Balance now £1000. Aware that the extra £100 would be tied in with the offer.
4. 10-08-2016 13:09:49 to roughly 20:00/21:00 Wagered £18438.08 until cash and bonus funds both reached £0.
5. Cancelled the active bonus on my account, bonus funds and cash both at £0. Active Bonus now moved to Bonus History page. Logged off.
6. 10-08-2016 23:21:41 Deposited £500 cash into my account with no promotion opted in to, Cash Balance of £500, Bonus Balance of £0
7. Ended Session in the early hours of 11-08-2016 with Cash balance of £1567.50 Bonus Balance £0.
8. Withdrew £1567 cash in the early hours of 11-08-2016. Cash balance of £0.50 Bonus Balance £0.
9. 11-08-2016 14:09: Emailed regarding withdrawal cancellation.
10. 11-08-2016 15:00: Contacted telephone support. Cash balance of £0.50 Bonus Balance £0 no funds returned.
11. 11-08-2016 Evening: Cash funds returned as Bonus funds. Cash Balance £0.50 Bonus balance £1567 with remaining wagering requirements of £21561.92 from previous cancelled bonus active. Expiry date also extended by 1 month.
12. Currently awaiting a detailed response from NetBet Casino. Seeking further assistance from your Team.
Please note that I am only able to see my deposit date and times so the times given for game sessions times are close estimations.
I am completely aware that if I hadn't cancelled the active Bonus and then deposited £500 I would have accepted that I would need to complete the wagering. Like I did with the £100 deposit. However, if my Balance is 0 for both balances before wagering is completed I always cancel active bonuses before making fresh deposits. This is purely on the basis that sometimes I deposit with bonuses attached to extend playing time and other times I deposit without so that I can withdraw whenever I see fit and not be committed to any wagering requirements.
My main concerns are as follows:
• When depositing the £500 I have been opted into something without being informed of it nor agreeing to it.
• In my experience with online Casinos I have never been made to commit to a previously cancelled offer – nor have I ever seen any terms and conditions that declare this.
• After reading some of the previous cases on Askgamblers I can see that this has happened before to other users.
• This ‘Technical issue’ was not of my making and so far have been given vague information about this.
At this point I want to make it clear that I am not accusing NetBet Casino of any unethical business practices until I have received a response from them and expressed my concerns with this case. I think it could be highly possible that whoever has investigated my withdrawal request is mistakenly of the belief that a technical issue enabled me to withdraw when I shouldn’t have been able to. If this is the case, they have missed the fact that the Bonus was no longer Active. Provided they acknowledge this mistake and proceed with the withdrawal request then there is no issue.
However, if they claim that I am still required to complete wagering on a Cancelled Bonus then that is illegitimate to say the very least. I have evidence that clearly shows there were no Active Bonuses at the time of the £500 deposit so I fail to acknowledge how NetBet can justify the need for me to continue wagering £21561.92 of a cancelled bonus.
I would also like to express concern at the level of inconsistency of what I have so far been told. For example, if they expect me to complete £21561.92 of wagering after wagering £18438.08 during the bonus attempt, why hasn’t the money wagered after depositing the £500 been considered? This assumes that they are of the belief that money wagered during this period was my own cash balance and not contributing towards any wagering requirement.
Therefore, surely any money won from this is rightfully cash winnings?
Are they trying to argue that before I can make a withdrawal I could potentially have to deposit and lose £21561.92 until then?
If what they are saying is consistent then shouldn’t the wagering now be of a value less than £21561.92 with the wagering of the £500 deposit included?
Also, if the new cash balance of £0.50 is correct shouldn't that 50p now be Bonus money too?
Essentially I do not believe I should be required to fulfill any wagering requirements and that the money won with the £500 is completely irrelevant to the cancelled bonus and the withdrawal request should be fulfilled.
As I’m currently awaiting their response regarding this technical issue (which I do not believe to be true or relevant) I would request that this case is reviewed initially and would appreciate any advice before publishing this.
I have included some screenshots of my account as and when this has been on going with the date included. The only Edits made are to the username using windows retouch to hide this information. I have included both the edited and unedited versions to verify this but obviously request that my username isn't publicised. Unfortunately, I don't have any screenshots from before making the withdrawal requests, but as you can see from my casino balance of 50p, this was £1567.50 before withdrawing but you can only withdraw whole numbers so the 50p was left.
Also, just to confirm that the bonus balance was 0 at the time of withdrawal, I did not receive any warnings notifying me of any bonus balance that would consequently be removed had I proceeded with withdrawal which from experience usually is the case.
Thank you for your time – I appreciate it’s a big read but I’m trying to give the clearest possible review of the current situation as I can and need as much assistance as I can get having never been in this position before and extremely concerned.
Many Thanks,
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Planet 7 Casino - Delayed Payments Again
So once again I have two payments that have been delayed for a different reason this time. Now Planet 7 is saying that some of my cards have not been verified which is funny because these are still the same cards that have been on there since I have received all my other payments. So I have sent the info again for the 3rd time. First time to Megan 2nd to Marty 3rd to new email.
I don't understand what is going on with this casino. I just want to be paid and then I am done. I win a lot here but not worth the trouble and the run-a-round. Can some one please reach out to me with some answers that make sense?
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Royal Ace Casino - Delayed Payments totaling $2000
I have two payments that have not been sent. Every time I ask they give me the run-a-round and say to contact Ally. I don't know if there is an Ally since the only response is an automatic reply. Sister to Planet 7 seems to mean same issues as Planet 7. Just would love to be paid then I am done. But if I do not get paid I will just keep on posting in an attempt to warn people not to play here since they can take a payment but not make a payment.
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Fone Casino - Withdrawal of 150€ unfailry declined
Hi, i open an account on fonecasino in 7 august , and use for the first time in that casino a coupon OLYMPIA , witch was 10 free spins. I win and met the wager requirement to make a withdraw in the maximum 150€ .I have a screenshot with that movements. The withdraw was declined because they said that i have accounts in others casinos of the same group of casino witch i gambled before and use no deposit coupons in those .
I dont have the blame that the fonecasino has sister casinos and i´m asking to they pay what they own me.
Thank you for your atencion
Best regards
Rui Costa
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MaxiPlay Casino - Delayed payment of funds
hi there i keep getting in contact with this company aboiut my withdrawel they are being no help at all i ask them to trace my funds to find out were they are and they keep stalling being no help at all the withdrawel is for £3000 and nothing is being done about it im concered they have been lost or credited to someone elses account the withdrawel was made on the 5th of this month
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Club Player Casino - 3 months and still no payment, not following published payment timeframes
I am a VIP player on this site, and have not received my withdrawal that I requested from May, almost 3 months ago! I would stay clear of this site and the several sister sites (Cool Cat) and others. I keep getting emails saying they are trying to find new processors to pay withdrawals, but for some reason, they have no trouble finding processors to accept deposits! only payouts. Please note email chain below; states an email to management would help, I still have not heard anything in 2 weeks.
Dear,
I do apologize for all the inconveniences and I reassure you that you are a valued player. It is just that there are things that are totally out or our hands as this unprecedented delay.
I promise it is not that we don’t want to pay you or that we don’t have the money, the problem is basically that we had been hitting the processor’s limits very early in the month for 3 consecutive months. In other words, during May we hit the limits on the amount of transactions we could make on payments and the amount of money we could send out, on the third week of the month. On June, we hit those limits on the second week and the same thing happened on July. That caused that we dragged the delays of May into June and the ones from June into July and so on.
At this moment we are working on adding new processors and new processing options but it is not that simple. I know that all of this that I am explaining is not something you are interested on knowing but receiving your money. I reassure you that they are not excuses but the real reason for the current delay.
I forwarded your email directly to Management and I am really expecting that it will help,
Again, I am doing all I can to have your payment sent out and I hope to have good news for you soon.
NOTE: I am leaving in 4 minutes, so I please request you until tomorrow to have some accurate information for you.
Kind regards,
Sandy ******
Club Player Host
Toll Free: 1-885-648-3332 Ext. 1631
Email: clubplayer@vipsupportmanager.com
Site: Club Player
http://www.vipsupportmanager.com/clubplayer/terms.jpg
From:
Sent: Tuesday, August 02, 2016 2:41 PM
To: clubplayer@vipsupportmanager.com
Subject: Re: Club Player check withdrawal request llisakmn
This request is from may. It is now August. This is a ridiculous amount of time. If this request is not completed today , I feel obligated to share my poor service in an online review of the casinos. This is horrible customer service , especially for a loyal player.
Sent from AOL Mobile Mail
-----Original Message-----
From: clubplayer
To:
Sent: Thu, Jul 28, 2016 08:33 PM
Subject: RE: Club Player check withdrawal request llisakmn
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Planet 7 Casino - Payment way overdue
I have used Planet7 for a while now and it is a good casino but what really upsets me is my first withdrawal some time ago took way longer then their website states. I was assured then it was because it was my first withdrawal and that future withdrawals would go much faster.
On July 11th I submitted another withdrawal for $2,500, the withdrawal was approved on the 14th of July for $2295.00 and as of August 14th I still have not received payment and repeatedly get no definitive answers (about when the payment will arrive) when I inquire on chat or call. Last time I spoke with them on the 9th of August they assured me I would have a tracking number by Friday, August 12th for the payment and I have not heard from them and still have no tracking number or payment.
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Planet 7 Casino - Unfairly voided winnings
I was playing in planet 7 casino when I first started I took a survey 20 coupon for a free $20 to play. I was told I had to play out the 20 before I could add more funds otherwise it would be considered mixing of funds which would void any winnings. I played out the 20 to zero then I added my own money via neteller, and never took any other bonuses from them. Over time I eventually won over $1000. I decided I was going to withdraw $1000 . I submitted all required documents and waited. After about 2 weeks or so I happened to log in only to see my balance at zero. I immediately contacted customer support. They told me I had mixed funds making my winnings void. I asked for explanation and was I told I had deposited money on my account from my player rewards card when my winnings were at $600 . I said what has that to do with anything. I didn't start playing with any bonuses from casino which means I was under any bonus terms. Also if it was a problem for me to use my player rewards card to add additional funds during play why wasn't I told anything when I did it. I continued to win to about just over $1200
It's only when I tried to withdraw that they tried to find a way to deprive me of my winnings. And they Service agents were rude and refused give or show me proof that what they are saying is a rule of some sort. I read all their rules and all my player rewards card rules and they aren't any rules to support what they are claiming that using player rewards card to add money is a problem. I emailed them as well and they took long to respond and when they did they told me about reading my rules. But still no dialogue to explain or show proof of what they are claiming.
They have no problem taking money from people to play but they don't seem to want to payout when people win. They just use tactics to frustrate people in hopes they will forget about it and move on. But I want some clarity and resolve to this dispute.
It's totally unfair.
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BOSS Casino - Breached its own terms and conditions on withdrawals to e-wallets
I had a couple of good wins at bosscasino of the amounts of €1000 and €500 these withdrawals were made at 6.30PM AEST approx on the 11th August to my Skrill account , in there terms and conditions bosscasino states e-wallet withdrawal times are 48hrs .
After talking to support I was informed they don't process over the weekends so my withdrawals would be processed Monday . It's now 9.04PM AEST Monday and still my withdrawal isn't payed. Casinos break there own rules and they think it's ok .
If I was to breach the rules my account would be closed and all winnings confiscated .
Can u please help with my withdrawals please
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