I have deposited €100 and then I couldn't play the game I wanted so I emailed the casino and asked them to refund the deposit. I haven't heard back from them so I decided to play a different game. I won over €25000 and then got logged out and couldn't log back in. I checked my email and there was a response to say that they will refund my deposit. I responded 2 minutes after their email to say that I don't want them to close my account and not to refund the money as I have already played and their T&C clearly state that once a stake is placed it cannot be cancelled. They have refused to pay my winnings and I have received some horrible emails from them - please see the attachment. I asked for the refund before playing, but since I have decided to play, and they accepted my bets, they have a legal obligation to pay my winnings which were made with the money I deposited. I requested a withdrawal of €2500 as this is the maximum allowed per day and received an email to say I will be paid the winnings. And then after that they locked my account!
↧