I wish to complain in regards to the refusal to honor my winnings by megacasino.. I deposited on to the site last night. 33 euro and managed to complete the wagering on the bonus and withdraw 510.. I then received an email
Dear Lauren *******,
MegaCasino is happy to receive your Withdrawal Request. Below is a copy of your Withdrawal Request details and your transaction reference code. Please review it to make sure all the information is accurate and keep it for your records.
Withdrawal Amount: €510.00
Transaction Method: Withdraw
Transaction Reference Code: PW780711
I then received an email saying the withdrawl had been cancelled with no other explaination .. I contacted livehelp today and spoke to Olga.. she advised me that my account was self excluded on another site on the network" I asked her to provide evidence in to this statement but she said she had no further information.. I frequently close sites down that I am unhappy with but do not believe this should be held against me on another site.. Olga advised me that I was not self excluded on Megacasino
so basically advising me I was free to deposit but not to withdraw .
I only deposited due to receiving an email regarding a deposit bonus and did not expect just tactic to be used against me.. I have screen shots of my conversation with Olga if needed and confirmation of deposits and withdrawl..
I also wish to note that I am still receiving promotional emails from the site even after the withdrawl..
I wish to be clear that i am not excluded from this site and wish for a casino manager to honor my withdrawl...
I await your contact
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