Hi! I deposited on this site 14/4 and won 260 euro! I made sure by the chat that all wagering was met and asked for a whidrawal.
I then asked the chat were to send my docs and which one they need and i sent them all right away.
Now, 3 days goes by and i get a mail from payment apartment that they need my documents.. i kindly replied i sent them right away i whidrawed.
4 days later they rejected my whidrawal becausw i havnt sent any docs. I entered the chat and they did loose it. Had to resend everything. The adress their payment apartment wanted me to reply on dont seem to hit them. They shluld have a DO NOT REPLY on those emails instead. I resend all to another mail.
3 days after this i get into chat asking how it goes. Got the answer my whidrawal was processed, they recieved all docs they need and i will have my money im 5 days. Good! The day after this i got a mail from payment apartment with the same info, my whidrawal was processed and the money is on its way!
After 5 days i reenter the chat asking how it goes, and they keep saying thw funds were sent 23/4 and i also got mail from payment apartmantment saying so.
But, 7 days after, 30/4 i get a new mail from payment apartment saying they miss a doc. I get really mad because i got verified both by chat and by mail from payment apartment that my mpney is on its way but this was a lie. The doc they needed was one of the docs in the first mail, but they say they got all exept for this bankstatement doc.. i asked a supervisor to call me, explaining the situation and he said he will speed all up for me if i just resend this doc.. so i did..
Today, 5 days later i went into the chat again, they have lost this document aswell, so i resend it..
I never had such issues with any casino and i feel like i wont recieve anything at all.. i have mails and chatlogs saved if neccesary. Almost a month has gone and still no money. Its all so weird.
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