I need to start off by saying that for me to be here writing this is out of character. I am in no way a letter writer or one that sits around and complains about everything possible. I have reached a point where there is nothing left to do but pray for help. I won over 12,000 dollars at Plane 7 over a month ago, by the time i finished playing for the day my winnings were around 5000 dollars. i requested a withdrawal for 5000 dollars, 4 days later i was told my withdrawal was only 2000 dollars due to rules that were set in place. i made no complaints and simply accepted their reason and did nothing. it has been about a month now and i am still waiting for my 2000 dollar withdrawal!!! I have called multiple times and was told my withdrawal has been escalated . The customer service representative gave me a 50 dollar chip for my troubles....WOW THANK YOU SO MUCH. At this point Planet 7 should give me a 2000 dollar chip and apologize for this horrible service. What is the point of playing if you can't cash out your winnings? They had no problem taking all the deposits I have made but now they make me wait for my winnings???? SHAME ON YOU PLANET 7 If i never get my 2000 dollars I will live with it, as long as the word is spread to all the online players out there that if you win you won't get paid.
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