I played at bonanza game casino, without bonus money I won 15.000 euro with 2.5 euro bet. I pre-verified my account with a copy ID card and a copy ID holding my hand. It was instant verified only my utility bill was to old, I continued playing and sent in my new utility bill.
I didn't get verified for 3 days every time the casino said everything was fine and I should be verified any moment now.
Today I got this horrifying email with no specifics.
"The administration of the site Bonanza Game has blocked your account due to mishandling the rules of our casino.
According the rules, if the player has more than one account, this will result in the account being blocked."
I sent an email back that to Bonanzagame and the only email I got back is you broke the rules and our decision is final.
If casino's going to work in this way and ain't going to provide any information to nobody. It's freebrief to confiscate everybody's money when they have to pay over a high amount.
I did everything I could to verified I was me I used payment method registered on my name only. Let them provide proof. They just don't want to pay out 15.000 euro. I hit over 6000 x bet a casino should have the responsibility and the liability to know that they have to pay out these amounts.
So my request is to proof to Askgamblers that I have multiply accounts.
p.s.
I didn't played with bonus money it was my own deposited money.
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