I had been spending a lot of money using phone bill and decided to self exclude, I first emailed pocketwin on 7/5/17 and didn't hear anything back. I have since emailed 4 more times, one of them to the pocketwin complaints and have not had a reply and it has allowed me to spend a lot more money since. Since they are committed to responsible gambling I feel this is unfair and should be entitled to a full or partial refund since I first sent the self exclusion email. Below is the emails sent
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