Dear madams and sirs, as i know this would happen, im kind of not surprised and will state my facts as good as i can.
1) I deposited 20 euro on enzocasino and got a 400% bonus in total of 80€
as i read something about 33x wager i was wondering when i first checked my wager status i had something like 7600 left to wager, which is a ridiculous amount of 100X
2) i really managed to wager this money with a total max betsize of 3.75 on the game GANGSTER GAMBLER
3) i requested a withdrawal, but this was cancelled, cause i somehow should have broken the bonus terms.
after i read that i wrote the chat operator named STEFFI and she called me, telling my i broke the terms cause i transfered some loyalty points into money and played and surpassed their 30% bonus terms maxbet rule.
Now the weird part kicks in: i transfered the loyalty points AFTER i withdraw my money
SEE SCREENSHOTS:
i cant get why they deny my funds AFTER i played with the loyalty money. there are absolutly two different balances.
Im looking forward to get some help
↧
