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Grand Reef Casino - Unpaid Winnings

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I requested my withdrawal of $2264 on 23rd of August 2017. After 5 days casino requested Verification. This was complete by 31 August 2017. I have emailed each week since this time and was asked to be patient. Last correspondence from casino was 4th Sept 2017. Screen shot of winnings attached. All wagers met. No numerical system used. Today 14/9/2017 my account has been frozen. Could you please help me out with this matter? Kind Regards Jennifer < surname removed >.

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