I open account on this casino and take nice 200% welcome bonus deposit 25€ and get 50€ bonus.
Wager requirement is 35 x bonus --> 1750€.
I spin one hour and win nicely and my credit is about 200€, i check my wager requirement and on my account/balance section it show 1543€ left. Thats ok, i think and start spin more, after 1-2 hour unstoppable spins i win some more and my credit raise to 700€.
I check my wager requiremet again, suprisely it show totally same 1543€ like 1-2 hours ago.
I ask online support chat whats going on and they say it is normal. website dont count it online, its updated after 24H. Never see this before... but its ok.
I spin maybe 3-4 hours MORE and wager many thousands of euros more and ending credit 457€ and then finish my play this day.
So next evening after 24 hours i check my account/balance again and like i afraid its not updated, still same 1543€ wager requirement.
I wait one more night and this morning start to check again... no updated. Then i ask from my "account manager" Jim Carling by email if he can help this problem. Now he answer me 2 times same at i wager only 207€ and i have to wager 1543e more, what is far far away from truth.
On website cannot check your game history what tell the true what really happen. Now i ask from him if he can send me my gamehistory somehow but i dont belive they wanna do that. Look like this casino its not play fair at all.
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