I made two withdrawals from Stargames casino on 04 and 05. Februray 2016. I got automatic statement from the casino that the payments have been made but I still did not receive my money. I already had payments made from this casino usually 2-3 days after the payment statement comes. I immediately contacted support and they first did not answer for two days and then told me to contact PPRO (never heard of that before). When I asked what is PPRO they answered it their provider of services. I tried to contact PPRO (hardly found an email address) and they answered after two days that I am not their client and that their client (stargames) should approach to them. I forwarded this email to star games support and got very short answer that I contacted wrong provider without stating any other details - is this a joke? I asked again from them to contact their provider, not mine do send me certificate of payment so I can go to my bank and ask to try to find the money, but no answer. This is very serious and so unprofessional that I can not even believe it. There is not support at all and the problem is surely on their side. What should I do to get my money?
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