Got 10 freespins on Jimi Hendrix over a week ago and won and withdrew 25€ as that was the maximum allowed. Got a mail saying it would be processed within 48h. Checked a few days later and my history said it had been processed.
After waiting more than a week I contacted live support as I hadn't received my money. They claimed that I had to deposit money to get my withdrawal. I had already deposited 10€ before and the fs were only for depositing players from the start. Their bonus terms says nothing about this requirement.
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