I have 4 W/Ds dating back to Nov. and they just keep giving me the runaround. Please help The payments come to over 800.00 and Ive been playing right along. If you call they never answer they have a recording that says leave your name and number and well get back to you and they never call you back. If you go on chat they just say there so busy there trying to catch up. Give me a break since Nov.15,Dec1,Dec7,Dec16.
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Vegas Strip Casino - Not paying the withdrawals I'm due
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Slots.Lv Casino - Withholding $2500+ withdrawal with no explanation
Hello,
I requested a $5,002.30 withdrawal from slots LV 4 days ago! after 72 hours they only sent me $2500 & then locked me out of the account??
I need to know why my money is being withheld? I am very confused as to why you would only allow half of the withdrawal to go through and then lock me out of the account and keep the rest? This is not fair.
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Royal House Casino - Delayed payment for 23 days
I first withdrew 784.00 CAD on my master card (which I used to make the deposits) on january first 2017. I have been asked to send documents and I did, they confirmed to me that everything was in order. I then received a message days later that I could not receive the withdrawal on master card. I then made a withdrawal using my bank account and they confirmed it. I asked them what was the status of my transaction and they confirmed a deposit was made into my bank account on the 12th of january and it could take 3-7 days to reach my account. we are now on the 23rd of january and nothing was sent into my bank.
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GalaxyPig Casino - Delayed payment of 3200 euros
I have been waiting on my withdrawal fore 6 days now. I get no real answer from to what is taking so long. According to the info on Askgambler its up to 48 hours pending. But its been 6 days pending fore me now. I keep asking support but i never reavice an answer to when and why my payment is delayd.
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Planet 7 Casino - No payment of $5200 after months
Hello! I made a withdrawal of $5200 in early november. I have called many times and receive the same runaround every time. I was last told it was in finance and they reviewed it on wednesday, january 18th. I want to continue playing at planet 7 but refuse to deposit until I receive my check. Any updates would be great appreciated as I have no received any of y winnings.
Thank you,
Caroline
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Betsafe Casino - Bonus winnings "confiscated" unfairly
I successfully "opted in" to a Betsafe bonus offer on 12th January 2017. The offer was deposit and wager £50 for a £15 bonus with 35x roll over requirement. I wagered the full £50 (losing) and 2 days later accepted the £15 bonus. I span £1 spins, completing the wagering requirements with a final account balance of £974.25. Having made a full withdraw request on 14th Jan, I received an email 2 days later saying my winnings had been confiscated. The following reason was given
12.1 Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address.
20.1 If we suspect that you have breached these Rules, we may refuse to open, suspend or close Your Account. We may also withhold any money in Your Account (including the deposit) and set off any money or damages due to us against the money in Your Account.
I can confirm I am the only person who has lived at this address for the past 10 years with a Betsafe account. I do not hold an account with Betsafe under any other name, with my or any other bank account, email address or phone number. I am unable to prove this but I can categorically say that Betsafe cannot hold any information to the contrary as this would be impossible.
I sent the following to Betsafe:
Dear Madara,
Further to my email yesterday which I understand is now with the relevant team, I would ask that the following information also be forwarded on my behalf.
Firstly I would like to confirm that I (removed), email (removed) am the only individual residing at (removed) with a Betsafe account. The only other person living at this address is my mother (removed) who has personally assured me that she does not have or has ever had a Betsafe account, or any other bookmaker account for that matter.
I would like to point out that since I opened my Betsafe account, I have used the site on a few occasions, two of which resulted in a withdraw request. Both the withdraw on 24/07/2016 and the more recent withdraw on 12/12/2016 were successful, with no issues being raised. It is with this in mind that I indicate my good faith when completing the promotion on your site last week. The promotion was showing on site when I logged into my account, I was able to opt in to the promotion successfully, deposit and wager (unfortunately losing) and the £15 bonus was applied to my account 24 hours later. No issues appear to have been flagged until I was successful in completing the required wagering and attempted to withdraw my winnings.
Finally should a favorable response not be forthcoming with regard to allowing my withdraw, may I ask you to confirm that with regard to your internal dispute procedures all avenues have now been exhausted. In addition I request that all information pertaining to my account be forwarded to myself in accordance with current Data Protection protocol.
On a more personal note due to financial constraints I am not often able to indulge in online gaming. The excitement and elation that I felt on Saturday when completing wagering with a £974.00 balance was I believe akin to winning the lottery! I cannot express my feelings when I received your email on Monday "confiscating" my winnings. This has not been a pleasant experience and I sincerely hope that this matter can be concluded satisfactorily without the need for further action being taken.
They are still stating the reason for not paying is a breach of their terms 12.1, which is not the case.
I am hoping you may be able to intervene on my behalf, and avoid the more lengthy legal route.
Many thanks.
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BetChain Casino - Stalling big win payout for days
i love betchain casino. i love the games i love the way customer support handles things mostly but for some reason three days ago on friday i hit 15 BTC at 1000 dollars a bitcoin price yea it was up. well i got the first 5000 without a problem. then i asked about the other and they told me it needed to be approved by a manager which by the way is understandable and told me that i would recieve my withdrawl with in 24 hours. well 24 hours passes and i contact support again and they tell me that i need to upload an id and that was all i needed to do i made a point to say ok just an id are you sure and he said yes just an id wel i uploaded an id and that was approved immediatly and was told that the manager was out until monday i wasnt to happy about that since the page says instant withdrawls but hey what can ya do ya know. well i woke up this morning (monday) at 7:30 and asked about my money and they wanted a selfie with my ID. ok i get it. so i sent that in and a come back a couple hours later to ask about my money again.. now they want a copy of my bitcoin wallet. im a little irritated by now between the three days and them telling me that id was all that i needed but hey could have been someone new that didnt know any better so i uploaded my bitcoin wallet and hours later it still is pending. so i talk to someone again. and still no withdrawl it has been almost 4 days for a BTC withdrawl that the website says instantly. and yes i read the T&C and it says nothing about a certain amount having to be with drawled. but even at that even if i looked over it how fair is it that i win 11 BTC at a 1000 dollars a BTC and they hold my money for 4 days and we all know how the BTC price drops and they hold it till it drops back down to 7 or 8 hundred then they want to pay me the 11 BTC at 800 that is completeley unfair being that i have tried and done everything that i can do on my end.
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Planet 7 Casino - 3 months wait on payment
I had three confirmed cashouts on October 28th, 2016 and another cashout confirmed in early December and have not received any checks yet. I understand when cashing out it won't come in overnight but 3 months wait is a little excessive in my opinion. They have been very nice when asked about it but no one seems to really know when the check is being sent out.
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QueenSpin Casino - Delayed cashout and no response
Dear Askgamblers!
I made my first deposit of 20 usd on January 22, 2017 21:23. I did not received a bonus which was a bit suprise for me.
So instead of waiting for crediting bonus I used to play with my own money. I managed to reach small ammount which was 50usd, then decided to make a withdrawal( January 22, 2017 22:25) so today is gonna be 48h.
I tried to contact support many times ( like 20 attempts to reach live chat and I sent about 5 emails to support also sent a message on Facebook ) there was not any replay at all.
I don't know If I should be worry about this case.
Please help me!
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Slots Magic Casino - Offers bonus, then claims not to have done and then refuses to pay
On the 29th November 2016 I received an email from Slots Magic offering a few different bonuses as part of a Black Friday campaign. I have attached a screenshot of the offer. So I went ahead and deposited claiming the bonus. I was careful not to break any of their terms and conditions and lucky enough to win £2100.58 from a deposit of £100. Well at the time I thought I was lucky but it seems I was mistaken. After complying with all their requests for documents I received the following email on the 2nd of December:
Dear Ruby,
I am sending you this email in order to inform you of the following.
Please be advised that your withdrawal has been cancelled, winnings have been removed and last deposit was left in real balance as you have breached the following term:
In accordance with the privacy policy, we regularly send promotional emails with bonus offers. You are only eligible for the bonus if you received the email directly from us. You may unsubscribe from receiving promotions by contacting customer support. If We determine that a specific customer did not receive that particular promotion as an intended exclusive targeted recipient that this promotion was sent out to, we will not honour any payout requests from the customer, even if they have met the wagering criteria.
Shall you require any further assistance, please do not hesitate to contact me.
Kind Regards,
I responded to their email informing them that this was a mistake and attaching their email as proof. They said that their promotions team would get back to me. They got back in touch insisting that they never sent the email despite the attachment clearly showing that they had. The promotions team has clearly made an error (which happens) although they are not owning up to their mistake. So as a last resort I feel forced to publish the events at this and other gambling watchdog sites. I hope that this can be settled once and for all.
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All Slots Casino - Keep requesting the same documents and stalling my withdrawal even though I've emailed all of verification documents that have been requested
I thought I won with this casino, but since requesting a withdrawal of $1700 from my account, two weeks and many, many emails, phone calls and live chats later, I am still being asked to provide copies of documents that I have now emailed numerous times. I have copies of all emails that I've sent, and can prove that I have responded to every different request of me. I've received emails stating that some emails are undeliverable due to a full mailbox! I'm now worried that full color copies of my licence, bank card, utility bill, and rental agreement that I have emailed to the casino, might be used to steal my identity! Where have my emails and attachments gone, and where is the money that I won?
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ExclusiveBet Casino - Delaying payments
Hello to all friends . It´s my time for a problem with the exclusivebet.com casino. In last 18 January i have open account in the website casino : exclusivebeteu.com . After i have read the terms and conditions for the casino games i like and i have make one deposit 10 euros and other 20 euros. In the last deposit i go play in roullete in the numbers and after 5 hours in the game i transform my 20 euros in 1700 euros with two withdraw : the first 1000 euros and the second 700 euros. i have contacted support chat and in the chat the assistent tell me for i send my documents. i have send my documents and the same is confirmed in 20 January 15hours. In the my chat conversation i have the feelling some wrong situation and i have make a question when my payment is proced . The assistent tell me 48 hours because my deposit is make with neteller.
Today make 48 hours bussiness and i dont have any payments. I have send email for support@exclusivebet.com and i have receveid one email at where assistent tell me my payments will be split into severals installments.
today i contact again the support chat and Mavi tell me my payments is make to the end of week :) I do not believe and I'm sure they're fooling me.
for you see the situtation please see my last conversation in the chat
Please wait for a site operator to respond.
You are now chatting with 'Mavi'. Please confirm your Email Address and Phone Number during this chat.
Mavi: Hello, thank you for contacting us. How can I help you?
redtugaPT: hi
redtugaPT: my name is < name removed > and one more time i need you tell me when i receveid my withdraw pending. it´s possible?
Mavi: Kindly hold while I look into your query.
redtugaPT: ok thanks Mavi
redtugaPT: today 15 hours make a 48 hours business after my verification account
Mavi: I'll ask the accounting department
redtugaPT: Thanks
redtugaPT: i wait please
Mavi: my colleague said the cashins should be paid by the end of this week
redtugaPT: Mavin i have make a deposit for neteller and in yout t&c tell 48 hours...
Mavi: I know, unfortunately we have a long list of payments to make, especially because it is the end of the month
redtugaPT: if exclusivebet not want pay me not problem ... i go expose this situation in my forum and for my 600.000 folowers in twitch and youtube. it´s unbelieble this situation... i play in all casinos and is the first time i have this problem...
Mavi: therefore there are some delays
Mavi: we apologise for the inconvenience
redtugaPT: i have see in google other people with the same problem with exclusivebet
redtugaPT: :(
redtugaPT: my final question is ? it´s possible you today pay me some value ? partil payments ? or no ?
Mavi: I am sorry but I do not manage payments and my colleague from the accounting department said this will be done by the end of the week
Mavi: I do not have more precise information I'm afraid
Mavi: however, I advise you to come back in chat on Friday if you still haven't received the moneyt
redtugaPT: i dont contact more
redtugaPT: i want my money today not friday.. But ok ... i go make my procediments today and expose this situation for the PAB and go make a publication in askgamblers for this situation... One casino dont have money for make payments ? is he first time i know this situation...
Please see this : "Mavi: I know, unfortunately we have a long list of payments to make, especially because it is the end of the month "
It´s unreal ...
I have try use last assistent tell me ( partial payments ) but not acepted for the exclusivebet.com
In atach i have send all my information for the case with number of my deposit´s and my withdraws.
For the last if someone have a contact of organization with lawyers for the casino with licence in corazon please contact me ... I´m very interesting for Take this far .... it´s a really a problem with this casino ... :(
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Prism Casino - Delayed payment of $150
Hey. this casino does not pay my winnings $ 150 for 3 months, the first time I played the bonus and requested payment of $ 200. which also waited a very long time. and I'm not sure that they would pay me. It's terrible that a player has to wait so long winnings. I am very angry at this casino. Deposits are taken immediately, but to receive payment It is not possible. disgusting attitude towards the player. 25/09/16 was requested and the payment is not received.
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Kings Chance Casino - Don't pay and locked my account
got my bonus for new player 25$ i i I play won $1341 and I need withdraw .So when I text message by live chats but no one answer and when I asked to be paid on their Live Chat they blocked me. I don't know reason when I deposit playa and online on casino by my card so easy and lost money for pay and play but when i won casino online have a lot of reason in reject for payback to players by exploit . I have picture when I got money . I always concentrate on when I play slot when i got won have sometime on web like error , problem can't put spin anything . I think have programme control system on back ground the
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Planet 7 Casino - Non payment of approved withdrawal
I played in a casino no deposit bonus. 12/26/2016 08:38 AM Manager Withdrawal Approved! - $ 285.00. Withdrawal was put on Bitcoin. It's been almost a month, and the money was never paid.
I wrote a letter in support, where I was told that it is necessary to apply to the chat. And here began the most interesting: at first said that I did not send documents. When I said that the payment I have already been approved, I began to say that the payment is not approved. I insist once again checked my account, which I then generally said that I took the money and lost. And then broke off all chat, without giving me a chance to answer.
The most interesting is that the withdrawal is approved, it appears in your account history.
Help me get my money.
I can provide a screen shot of the history of communication in chat and history in your account.
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Silver Oak Casino - No payment, two months and counting
I have approved withdrawal request from 11/01/2016 for $ 2,000 and another approved request from 11/09/2016 for $2,300 that has not been paid. They have confirmed to me that have all the required documentation to complete the withdrawal but still no payment has been received. I have contacted them many, many times and all I get is excuses and more excuses. I think I am up to excuse Number 6 and waiting for the "the dog ate my paperwork" please resubmit. Please help me in getting paid.
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Royal Ace Casino - Delayed payment over 6 weeks
I had cashed out two separate times the first December 9th. Actually before that but it was approved by them dec 9th. I immediately sent them verification documents , I also use some of royal aces sister sites so I had them all ready to go right away. It's now JAN 25! Every time I live chat I get a runaround , I call and leave messages and there is no answer and no return call. I have emailed my verification documents and gotten told via live chat that they did receive them and then a week later told that they didn't receive them. It has since supposedly been escalated which means little to me because it's now about 6-7 weeks. Many other casinos pay out much faster. I just want what I won without games.
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Wild Jack Casino - Stalling verification and payment
I beg for your help. A few months ago,I first met All Slots casino and made a first deposit of € 100, within two - three months I have done a few more deposits, then I realized that they are a group of several casinos, opened accounts and in All jackpots and Wild jack. In these three casinos I've deposited amount at least 3 times greater than that which they still do not pay me-300 euro. Тhe amount was over 800 but in the pending period fell dramatically.They say that my account has not been verified, because I have not been sent the necessary documents. Everything I was sent several times, even a picture postcard they sent me to '' unconfirmed '' address in December 2016 for the Christmas gift of 10 free spins that can not use it if you do not charge the code from the same that postcard.They continued to send me letters of necessary documents showing my address. I live in my mother's house since I was born, monthly bills for electricity, water and home phone are in her name.For this purpose I have sent the bill for the cell phone with my address and bill for TV, Internet, again showing the address of where I live .I sent them the letter from Skrill even. Even after another letter from them, I went to my bank to take a bank statement. And i still not receive the money from them. My accounts in other casinos, and they are not few(All 30 casinos in Casino Rewards, Vegas Partner Lounge, Cabaret casino, Lucky 24/7) confirmed with far fewer documents and much faster. In all I had big losses but also good profits.
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WinTingo Casino - Non payment of winnings
I am very upset this casino said many excuses for not paying me i have sent in many emails for me and them I won the money in October 2016 on a no deposit bonus of $75 which I sent in pic of history of bonus I won the money off the bonus they gave me on the 24th of October of 2016 I tried to withdraw the winnings was 3550$us i never wagered any of the winnings i wanted to withdrawal it all and the casino has come up with a number of different reasons for not paying me then they asked me to letter from bank with very specific words which took me nearly a month to get and then they said they would honour the withdraw im not making any of this up i have many emails proving my case then the letter from the bank wasn't good enough even though it contained everything they asked they wanted it stamped then after I sent that email they said they would get back to me in 24-48-72 hours no email returned to me they keep saying i won the money off the card that is in my partners name which I have a joint account with him they i told them first this that we had a joint account I have sent them over 75emails trying to verify my account then ythey said i had to take it out in $750 increments so i asked to see some proof of this rule and they couldn't show me anything in writing i claimed my playing bonus which added up to 10$us and i had already had put in for one withdrawal of $750 then a man named Amos told me to withdrawal the rest of my winnings with added up to 2800 which the service officer told me to then they took my winnings for so many different excuses i had the winnings in my account for a month and had been knocked back and asked for so many documents even asked for my partners birth certificate and took a picture of him holding it with his face in it even asked for a letter of authorisation from my partner everything you can asked for i have many emails proving my claims that go back to last year im not making any of this up i need someone to investigate this and help me im disabled and i have done everything possible there keeping my winnings illegally and using excused that are not true
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Ruby Slots Casino - No payment recieved
10/25/2016 08:45 PM DF-CourierChk Withdrawal Requested -$2,500.00
1/11/2016 08:29 AM Check Withdrawal Approved! -$2,275.00
11/11/2016 08:29 AM Check Withdrawal Requested -$2,500.00
11/11/2016 08:28 AM DF-CourierChk Withdrawal Declined $2,500.00
As you can see I requested a withdraw on October 25 for 2500 and later it was approved for 2275.00 on November 11 this is minus the 225.00 bonus money, I have made several attempts to try and resolve this matter I keep getting told docs have been received and its processing for last month no one will tell me what's the hold up maybe you all can help
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