I requested my withdrawal of $480 on May 4th 2016 at 10:55 a.m. then my request for my withdrawal was approved on May the 11th 2016 at 6:29 p.m. since that point in time I have been given the runaround by all their stuff. I have been told numerous times that they escalated my withdrawal and that it should be any day over and over again and yet still nothing. Then when I tried to do a live chat three times in a row there was nobody there after I started the chat and explain my problem they just wouldn't respond. Then when I try to use the customer service phone number the first time someone answered and he said that he couldn't hear me and hung up before I even had a second to say anything then I immediately called back and the same person answered eventually and said please hold for a moment and put me on hold before I could say anything and I waited for 15 minutes and then it hung up immediately again called back the exact same thing happened again I again immediately called back at this point somebody answered and gave me run around telling me to go to live chat. I explained that I was already trying to do live chat at the same time that I was on the phone with them and there was nobody responding to me. I have sent numerous emails over and over again and still nothing.
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Planet 7 Casino - Still not paying me
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LimoPlay Casino - Deposit via Sofort Banking not credited
10 Euro Deposit via Sofort has not been credited. Customer service reaction was not friendly. I even had to send a screenshot from my account to verify the deposit. But it still is not credited. I really do not understand this as Sofort always worked so far at every casino.
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Grand Reef Casino - Delayed Payment, Multiple Excuses
I have pending withdraws of 3 x $5000. I was initially told it would take 3-5 working days days, after that came and went I was told "your payment is on the way, it has been escalated to finance, we have a backlog, etc etc Just waiting, always seem to get the run around with these guys, it shouldn't be this difficult.
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Hertat Casino - Declined payment despite following their terms
Dear AskGambelrs
I made a complaint about Hertat 2-3 days ago but it was not published yet to due to lack of information.
Here is more details to my case
Around a week ago I played without a bonus, and won. I played various slot games during my time there. I am not sure what is the reason behind the declination of the payment. If I had to guess, the most likely guess is that I played Devil's Delight game.
However that game was not forbidden. They have a bunch of games that are forbidden, but that game is not.
Some other Maltese casinos have disallowed this game in their rules, but Hertat has not. I was under the impression that the game was allowed as the rules allow it. However they seem to be using this game play as an excuse to forfeit my winnings.
Due to this they should pay me. If they wanted to ban this game, they should write in their rules. Misleading rules is one thing, but having the game in the allowed section and then forfeiting winnings based on that is entrapment.
I hope you can help me with my case
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NetBet Casino - No contact for verification
hi i have an outstanding withdrawal 500 sterling
and have been asked to supply id etc to verify my account.
i have had no contact responded to i jave tried phoning 5 times i have been on hold for an hour and is ridiculous no emails get responed to its unbelievable
documents sent a few days ago now and just being ignored.
user name markh1982008
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Casino X - Stalling verification for a week
I send my information (utility bill/ID/skrill screenshot) to en_support@casino-x.com on 8 june and its still not processed. I'd like to withdraw the $100 on my account.
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Captain Jack Casino - Stalling payments
I have a pending withdrawl from Captain Jack Casino in the amount of $1030 that was approved on 5/25/2016. I inquired through Live Chat as to the status of this withdrawl and was given an email address and the name of the woman I was to contact through this email. Her name is Ally. She replied to me one time with the canned response of "your withdrawl is in "Escalations", I am your best contact, we are working on this." I have emailed her three times since then and she has not replied. I have contacted Live Chat numerous times and their response is always the same, as well. It is in Escalations, contact Ally via email for updates. I then tell them that Ally does not respond, and still receive no pertinent information. I am very concerned as this is my first withdrawl from Captain Jack, and I have several more pending. Their maximum withdrawl amount is $2500, and on 6/8/2016 I requested 2 separate withdrawls of $2500 each. On June 10th, someone on their end had gone in and changed the two $2500 withdrawls to two $1125 withdrawls and two $1250 withdrawls. I have contacted Live Chat regarding why this happened, and it's just how we do it was the answer. I have advised them that I met their maximum withdrawl limit, and that the payments should not be pushed out for months because they split them up. I also think it would be unfair for me to have to pay four processing fees instead of two. Ask Gamblers, can you help. I feel as if I am getting the run around.
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Slot Madness Casino - Withdraw Requested But Still No Check
I requested a withdraw on May 5, after several times of back and forth it was approved however there is still no word on them sending a check the amount cashed out was $750 I enjoyed their play but if I cannot get paid what is the point..They have even given my ALLY email but never a response...
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Parasino Casino - Blocked my account and reversed withdrawal
I have been playing with this accoutn for quite some tiem made success ful deposits withdrawals in the past, when i went to withdraw all of my funds to my ecopayz account the withdrawal request was accepted when i wen to check a few days later, my withdrawal request was reveresed and then i was locked out of my account for invalid attempts, told to try again in 15 mins then i tried next hr next day still get same message I am blocked out of my account. When i tried to reset my password message says I am blocked contact support. I have created several support tickets with no response, also unable to get hold of anybody in support chat or response via email or ticket system,
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99 Slot Machines Casino - Non payment of winnings
On the 1st of january i asked for $2000 to be credited to my bank accoutnt and i am still waiting for the money to be sent to my bank
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Slots of Vegas Casino - Withdrawal amount not received
It's been three months im waiting for my withdrawal amount to be received from slotsofvegas.com I have submitted all the docs and got amount approved of $1275. I did lot of follow ups still the amount is not received.
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Lucky247 Casino - Won't pay out my winnings after 4 months
Hello Askgamblers and Lucky247.
This is an complaint regarding my withdraw that has taken 4 months now.
They saying that they're waiting for feedback from the finance team that have taken now 4 months, and I do not get any feedback.
I have sendt severals of mails to them and now im tired of waiting for this.
Im also going to send this to MGA gambling lisence.
So I want to let the world know what they are doing, the whole site looks like a big scam to me.
Hope this will help me out.
Xabo86
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Slots of Vegas Casino - Over 2 months, $100 withdrawal still not paid
On 4/3, wom $100 from a correctly used (after a lost deposit+bonus) non-deposit bonus. Based upon past experience, expected 3-4 weeks for withdrawal. It has now been 10 weeks (4/3 - 615)
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Osiris Casino - Stalling 5000 euro withdrawal
I have an account on www.osoriscasino.com
Before the Payout there are massive problems with my balance. they told me i bet more than 30 % of the bonus ( 100 € ). That case is solved after more than 20 Mails and even more chats.
Now i did a withdraw an Mai 28
5.000 €
They told me before that all my documents are Ok.
On June 6 i get a mail - Withdraw approved
i will get my money in 5 working days
till today June 15 nothing has happend.
no money on my bank account
no more contact by mail or telephone possible
nothing, nothing ,nothing
the support in the chat tells me everyday the same - today you´ll get your money
this is fraud ! this is cheating
i´ll never ever get my money - please help my
for any questions from your sit you can contact me via mail.
many thx and best regards
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Ruby Slots Casino - Waiting on $2000 payment from May
I received an email that my payment of $2000 was approved for payout on May 19,2016. I was told it would take up to 10 business days to receive the funds and as of today, I have not received any of the $2000.
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Prism Casino - Delayed jackpot payout
I hit a big number on a Prism Casino Game on May 3. I have been through the proper verification guidelines and everything was approved for payout, albeit slowly, on May 19. At that time I was told 10 business days. No I am told there is a delay in payouts and they do not know when I will be paid, although the continue to say I will be paid. They have me an e-mail address to which I sent my complaint, but that person never responded and it's been more than a week. In 18 days it will be 2 months since hitting this jackpot. No casino on the planet takes this long.
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Planet 7 Casino - Long Delay in Payout
I am having major issues in receiving not my payouts. I have two payouts totaling $500 that were approved for payment on 5/10/16. We are now on business day 25, and I have not been contacted with a tracking number or simply letting me know they have been sent out. 25 days goes well beyond the casinos published guidelines. I have called multiple times, did live chat multiple times, and even sent emails to ally@casinosupportcenter.com multiple times. Phone calls and live chat are useless as o get nowhere with anyone I talk to. I am always told that my case has been escalated and to send an email to the address listed above. Each time I do send an email, it is returned as rejected by their server. I had one Manager contact me earlier this week and all he could say was they are behind in processing payouts. Quick to take my money, but 25 days for a payout!!! Ridiculous!!!
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Royal Vegas Casino - Did not credit my deposit
I've made a depoist of $20 via paysafe about at 5.30 am Australian time and it has coming back saying pending which is not right as the funds are not in my paysafe card anymore I have contacted paysafecard and they have confirmed that the payment has gone through they also provided me with the transcation number which is ......... (Supplied to Royal Vegas)
I have provided all the transcation number details. I also forwarded them a screen shot of my account balance and transcation history and also forwarded them a confirmation email from paysafe. Royal Vegas responded advising me it will take up 24-48 hours to be recfied which I can not see why it can't be credited to my account immediately?
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LeoVegas Casino - Free Spins were not provided after winning feature on "Reef Run"
After winning free spins by receiving 3 clams, for some reason the online pokie stopped working, if this happens I normally refresh to return to free spins. I refreshed and the free spins were no where to be seen. I bought this to the attention of the support staff after being transferred to 3 different support staff I was then asked a number of questions, the support staff had no answers for me... other than to put it onto their technical team. Ive been playing for 10 yrs and never had this happen. There is an apparent fault with the software. I have been advised I need to wait 1-2 days for a response. I wish I took a screen shot.. In saying this, you shouldn't need to do this. I followed up the following day with no update other than it is being review. I have now just followed up with support on the 2nd day to be advised they will update me with any progress. It doesn't really seem to be going anywhere, if I was provided with a little more description around an update i would be satisfied. Today I am none the wiser, and still haven't received the Free spins that were originally awarded.
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Royal Ace Casino - Withdrawal Dept Not Responding
On or about the 1st of May 2016, I received a free $100 Players Reward Card in the mail. It was sent to me from the Virtual Casino Group and I decided to use it at Royal Ace Casino. Despite their poor reviews, I've played and won at several of VCGs casinos, and was paid promptly. I used a bonus, met the wagering requirements and ended up with a $201 win. The withdrawal was manager approved on 5-11-16. On 6-8-16 I emailed the Payout department and haven't received an answer from them. The chat representatives tell me my withdrawal has been "escalated", but as of this writing, no check has been cut. I've attached my account history from Royal Ace showing the deposit, bonus redeemed and approval of the withdrawal. I've also attached the email I sent that has yet to be answered. I'm hoping AskGamblers can help me secure my winnings.
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