I am a loyal customer at Slot Madness and have a VIP host. However when it came time to cash out I've been given the runaround. First it was a delayed check and now a delayed wire. I have not received a dime.
5/30 $1,992
6/8 $1,780
6/28 $2,203
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Slot Madness Casino - Delayed Payments of $5975
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Slots of Vegas Casino - 2 months and still no check!
I have been waiting since May 16,2016 on winnings I still haven't received. I won $2000.00 and after the bonus was subtracted I was told on June 2,2016 I would be receiving a check for $1825.00. I was given a phone number to contact a gentleman by the name of 'Bill' in the withdrawals department and spoke to him a couple of times and he said I should be receiving my check soon. Then after a few weeks went by he stopped answering my calls. I tried the customer support number but no one ever answered, tried the live chat and only got the run around and then they pushed me off to another department to a lady named 'Tara' to which I was told to email her, which I did and I received an email back says "the checks have been delayed and she would like to send the money via wire transfer to my bank". I responded to her saying that I was told they couldn't do wire transfers to my bank if it was a credit union which it is. I still have not heard anything back. It is now July 22,2016 and I still have not received anything. I have waited to allotted time they told me it would be and still nothing. I do not recommend this casino.
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Palace of Chance Casino - Still waiting my payment 964 after weeks
i request withdrawal on june 23 that was approved on june 7/1/2016 $964 ,they aways have just excuses no one there actually willing to help. i keep caling their costumer service and email im send email to them they either dont give me answers just lot excuses i have not my money and i need your help
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Royal Ace Casino - Still waiting my payment of $1246
I request withdrawal on june 23 that was approved on 7/1/2016 they aways have just excuses no one there actually willing to help. i keep calling their costumer service and email im send email to them they either dont give me answers just a lot excuses i have not receive my money and i need your help
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Vegas Strip Casino - Still waiting my payment of $1912 after weeks
I request withdrawal on june 23 that was approved on 07/06/2026, they aways have just excuses no one there actually willing to help. i keep calling their costumer service and email im send email to them they either dont give me answers just a lot excuses i have not receive my money and i need your help
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Cool Cat Casino - Waiting my payment of $925 for almost two months!
i request withdrawal on june that was approved 6/21/2016 $925 ,they aways have just excuses no one there actually willing to help. I keep calling their costumer service and email I'm send email to them they either don't give me answers just a lot excuses I have not receive my money and I need your help
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Ruby Slots Casino - Delayed payment of $1104.55 for a month!
I won and withdrew $1,104.55 around a month ago, I've patiently waited through their lengthy time frames for withdrawals and now that time is up.
I've spoke to their live chat about when I might get it and all they can say is "it hasn't been sent to our accounts department yet"
I think one month is long enough to wait Ruby Slots! It's completely unworkable having to wait this long.
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Betcart Casino - Delaying payments totaling RM80000
I requested a withdrawal of RM80000 on 9th July and have not received it yet. I have contacted the casino several times, and have been told that there is a problem with payment rust who handle their transactions. Last Friday, 15th July, I was advised that the money could be in my account within an hour, or else it would be on Monday. On Monday I contacted them again and was told that the transaction is yet to process and was in a queue, and that they were expecting payment trust to work all night to get the transactions out. On Tuesday 19th I contacted them again, and was told that the boss would be in a phone meeting with payment trust and if they could not solve it then they would look at other methods of paying customers.
On Wednesday 20th July I requested to have the money returned to my casino account so that I could request withdrawal by another method, I was told that this would depend on what payment trust had to say, and that they would get back to me when they had more information.
It is now 12 days since I requested this withdrawal.
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CrazyWinners Casino - Closed my account and confiscated legit winnings with no proof attached!
I am not happy at all. I made a deposit to crazy winners and had a win, I was told I would recieve $3000 from three different representative, three weeks and still waiting no responses from email to my case manager and support. Until now. She support email me and said my account has been closed. I've been trying to find out why as I have done nothing wrong and I want my winnings. I'm going to take this higher!
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Grand Fortune Casino - Removed 100$ withdrawal without any comment or explanation
Won with the no deposit bonus 100$, did a successfull wothdrawal. Some hours later the Withdrawal disappeared, cant see it under completed or pending or rejected withdrawals. I never received anything, i emailed support with no answer.
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Planet 7 Casino - Delayed payment!
I did a withdrawal on June 7th and waited the 20 days. Nothing happened so I called then had to get a hold of a lady that does the payments, she needed to verify my info but they never contacted me about it! She then said she would escalate it for me and call back in 2 weeks if I never heard anything. Well I have left her messages and tried calling her but no answer. I messaged planet 7 and they told me to email Ally T. I did that twice with no response!!!!! Where is my withdrawal????
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Smart Live Gaming Casino - 14 grand unpaid for 6 weeks, and no email contact
I have been an active player at Smart Live since early April, and have fully verified my account since 19th April.
On 13th of June I withdrew £13 786. Clearly Smart Live see this sum as being big enough to hold on to, as they have felt it acceptable to indefinitely hold on to the cash with no explanation as to why.
On live chat I was told 5 weeks ago by "James" that it would take "3-5 days".
This story has now changed, and they claim that they cannot give time scales or make any promises as to when they will pay. Surely this is a breach of gambling regulations?
On July 9th I escalated the complaint via their official complaints process. I have still not freceived ANY response to that from the complaints team or the customer service team, despite following up to to both them and the standard customer support email contacts on the 14th.
To date there have been no replies or contact since I began the complain escalation process.
I do however receive a epic amount of spam detailing their games, apparently they still have my contact details.
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Black Diamond Casino -Triple charged and locked out & refused to refund
Went to play for first time. Charge did not go through. Support told me to fix my internet. I told them it wasn't. The implication was that the problem was on my end. After 3 attempts I gave up. Later all 3 charges were approved. This was their fault as they told me faulty information. I then talked to them on the phone and told them to remove the charges. In addition I replied to all the emails from the payment processor. They did not remove the charges and now I am locked out of my account. So I could not play the money and not that I wish to do so. Lying about the issues, then later ghost-approving charges, then locking me out of my account equals theft.
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Vegas Casino Online - Problem with my withdrawal
I have been trying to get my withdrawal from Vegas Casino Online for almost a month now. Origiinally requested an wire transfer on 7/2, but when I spoke to finance, they said it would be quicker if I requested it via Courier Check, so I changed this per their recommendation on 7/4. I do understand when there is a problem with processors and I think that I have allowed more than enough time for this. The customer service representatives are always very kind , nice, professional. However, that is not getting my withdrawal processed. I have always loved Vegas Casino Online and am a freelance writer on gaming/ casinos for online mags /articles and quite a few hardprint mags as well. I have always spoken well of Vegas Casino Online for their gaming, customer service and withdrawals...but I have never had to wait so very long to get one processed and sent out. I spoke with finance (chat) today and was told that it should go out over the next few days. However, when I stated, "so it will probably be processed this week sometime".....the finance rep then got on and said he could not commit to that. So right there, this tells me that I may be waiting much longer. I normally have a very high patience when it comes to this, but I have to admit I am getting a little frustrated. Thanks, ID: vegas casino online: patsac70
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Slots of Vegas Casino - Stalling payment, $1750 owed
I withdrew my winnings over a month ago, I've patiently waited through the time frames they told me. Now it's past the timeframes, I've contacted live chat several times and all the say is it's STILL waiting to be passed to the processors! Do these guys even pay out? I'll certainly never use their slots again!
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Dreams Casino - Winnings not received
my wire transfer for $1800 was approved on 06/30/16 and was send to escalation on 07/14 and 07/17. I send Tara 3 e-mails and she replied with the automated reply about being busy and will answer back in 2-4 business days, which she never did. My host and live chat told me thy are waiting for confirmation from the processor since 07/15. Ive been patient but not getting any feedback about my wire transfer is too much. I want my winnings and its been even more days than what the casino says it will take them to process.I like to play at dreams but this is getting frustrating
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Raging Bull Casino - Failure to pay out
I made a deposit in early June .I played with a bonus and fullfilled my part of the bonus by reaching the wagering requirement.I was up on the casino so I decided to cash-out my winnings in the amount of 1500 US dollars.I submitted all docs requested of me and was told that all was approved and I would get my winnings after the allotted time frame for deposits.I was contacted and told about the 10 businness day waiting period and I am fine with that.Following those dates I should have received my winnings on or about the 11th July.Today is the 25 of July and still no payment.I keep getting the excuse that the finance team is having problems and that I will be paid the following week.I think I have been patient enough in this matter.If you can help me resolve this great if not I need to take it further up the line Thanks
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7Reels Casino - Having troubles to withdraw 200€
This casino gave me a free chip of 250€ that i had to make 99x.
Guess what, i made it. Having a glorious ammount of 2.200€
Bonus rules say 200€ max cashout, ok, i try to make the withdraw and they say that I've to make a deposit in the last 5 days. Alright, i make the deposit and then after 3 long days they say that ive to mail them the account number. And my account was already approved and they say nothing in chat about providing more details.
Im about to leave this casino but i want you all to know, let them keep the 200€ they lost 10 times that more for year from me and a lot more form you now.
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CasinoLuck - Withdrawal problem
I have been waiting 21 days for my £2500 and £900 and have been told that there is a problem with the payment provider I have been trying for the last five days to get an update but no one emails me back. This casino has no telephone number and have turned off the live chat facility I am extremely worried that I won't receive my money
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CasinoLuck - Delayed payment & Lies
I won over 3k no bonus and withdrew over 2.5 weeks ago. Since they have said they have issues with payments, told me it would come within 24 hours and countless other lies. I am still waiting on my money and they are not even responding properly ! Last night they had to ask if I had been paid- clearly they can see they haven't done it. Do not play here!!
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